Yuven Kumar
Summary
Highly motivated and progress-focused Executive Assistant cum Senior Administrative Executive with a diverse background in Customer Service, Commercial, and Business Development. Proven track record of initiative and dependability. Honed Microsoft Office and Administrative abilities throughout career. Excels as a capable and consistent problem-solver, skilled at prioritizing and managing projects with proficiency.
Overview
6
6
years of professional experience
Work History
Senior Administrative Executive
Commit Learning Group
12.2024 - 03.2025
- Supervised and managed all operations and responsibilities within the Administrative Department, ensuring efficient workflow, effective coordination, and the seamless execution of daily tasks and projects. This included overseeing staff performance, resource allocation, and the implementation of departmental policies to maintain organizational efficiency and support broader business goals.
- Managed complex scheduling tasks for executive-level meetings, ensuring smooth coordination among departments and stakeholders.
- Served as a liaison between upper management and employees, facilitating transparent communication of expectations and feedback.
- Implemented new record-keeping systems that significantly improved data organization and accessibility across the department.
- Identified areas for cost savings within the department, implementing cost-effective solutions that maintained service quality and efficacy.
- Spearheaded successful event planning initiatives for company-wide gatherings, fostering a strong sense of community and employee morale.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Provided administrative support to clients internally and supported needs for materials organization.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Wrote and prepared deliberate yet flexible agendas for company meetings.
Executive Assistant to the Director Cum Admin
Commit Learning SchoolHouse Pte Ltd
11.2022 - 11.2024
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
- Assisted in onboarding new team members by providing training materials and support, ensuring a smooth integration into the department.
- Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
- Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
- Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
- Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
Commercial and Business Development Executive
cotac ITS (ASIA)
03.2022 - Current
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Admin Executive cum Client/Customer, Service Specialist
Arc Claims Consultancy, Pte. Ltd
12.2021 - 03.2022
- Send Daily emails
- Worked closely with Accounts and HR manager
- Scheduled deliveries of items
- Liaise with clients and hospitals/clinics via phone calls
- Bookkeeping
- Draft letters and legal documents
- Data entry
- Manage and resolve client feedbacks and complaints
- First contact resolution for all cases
- Maintain high levels of customer service
- Handle any daily operations issues
- Assisted HR with payroll
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Organize a filing system for important and confidential company documents
- Reason for leaving: Unable to expand my capabilities to my fullest potential, No career advancement opportunity
- Singapore
Admin Assistant cum Client/Customer, Service Assistant
Arc Claims, Consultancy Pte. Ltd
11.2018 - 12.2020
- Send daily Emails
- Scheduled Interviews and Meetings with clients
- Scheduled deliveries of items
- Replenishment of pantry, stationeries and toiletries
- Assisted with some Accounts
- Liaise with clients and hospitals/clinics via phone calls
- Bookkeeping and housekeeping
- Data entry
- Handle client feedbacks and complaints
- Maintain excellent level of cleanliness and tidiness at front desk
Clerk
Arc Claims Consultancy Pte. Ltd
05.2019 - 10.2019
- Receive clients and prepare necessary paperwork
- Handle client feedbacks and complaints
- Handle any daily operations issues
- Maintain excellent level of cleanliness and tidiness at front desk
- Schedule appointments and meetings
Education
NITEC in Business Services
ITE College Central
01.2021
N'Levels
Sembawang Secondary School
10.2018
PSLE
Qihua Primary School
12.2012
Skills
- DATE / PLACE OF BIRTH
- 01/02/2000
- Singapore
- DRIVING LICENSE: In progress
- NATIONALITY: Singaporean
- Strong Interpersonal Skills
- Team Collaboration Skills
- Thrives in High-Stress Environments
- Microsoft Office Proficiency
- Adaptable Learner
- Service Excellence
- Effective Team Management
- Executive Oversight
- Effective Solution Development
- Strong Verbal Communication
- Business Development Expertise
- Customer relationship management
- Project management
- Data management
- Administrative coordination
- Confidentiality practices
- Conflict resolution
- Staff management
Languages
English
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Senior Administrative Executive
Commit Learning Group
12.2024 - 03.2025
Executive Assistant to the Director Cum Admin
Commit Learning SchoolHouse Pte Ltd
11.2022 - 11.2024
Commercial and Business Development Executive
cotac ITS (ASIA)
03.2022 - Current
Admin Executive cum Client/Customer, Service Specialist
Arc Claims Consultancy, Pte. Ltd
12.2021 - 03.2022
Clerk
Arc Claims Consultancy Pte. Ltd
05.2019 - 10.2019
Admin Assistant cum Client/Customer, Service Assistant
Arc Claims, Consultancy Pte. Ltd
11.2018 - 12.2020
N'Levels
Sembawang Secondary School
NITEC in Business Services
ITE College Central
PSLE
Qihua Primary School
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