Yu Tian Chan
Summary
Hardworking, good manner and highly motivated to join my next team. Bring forth a compassionate and friendly attitude. Committed to utilizing my skills to help others.
Overview
4
4
years of professional experience
Work History
Sales Executive
Infinity Air Pte Ltd
04.2023 - Current
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Human Resources Administrator
Teluk Batik Resort
09.2022 - 01.2023
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
Food and Beverage Supervisor
Ohana Restaurant
01.2021 - 08.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Bachelor's of Business in Banking And Finance - Banking And Finance
University Tunku Abdul Rahman
Malaysia10-2022
Associate of Arts - Business Administration
Tunku Abdul Rahman University College
Malaysia06-2019
High School Diploma -
SMJK NAN HWA
Malaysia09-2015
Skills
- Customer service
- Employee relations
- Product knowledge
- New employee training
- Scheduling staff
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
Timeline
Sales Executive
Infinity Air Pte Ltd
04.2023 - Current
Human Resources Administrator
Teluk Batik Resort
09.2022 - 01.2023
Food and Beverage Supervisor
Ohana Restaurant
01.2021 - 08.2022
Bachelor's of Business in Banking And Finance - Banking And Finance
University Tunku Abdul Rahman
Associate of Arts - Business Administration
Tunku Abdul Rahman University College
High School Diploma -
SMJK NAN HWA
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