YUSOFF HAIKAL

As an Outbound Customer Care Officer, I handled proactive communication, customer support & relationship management. I worked on campaigns such as AWFA, PFPFA, Borneo Motors & GFK. I contribute to business success while ensuring positive customer experiences & even go the extra mile for the work if need too to keep the customer & client satisfied.

As a Customer Care Officer handling inbound calls, my role was to assist customers by answering inquiries, resolving issues, processing orders & providing information about products or services. I will listen to customer concerns, offer solutions & ensure a positive experience. I also collaborate with other teams to address customer needs efficiently when need to. Managed high call volumes with time management & multitasking skills.

Did outbound calling role as a Customer Care Officer which focuses heavily on proactive communication, customer support & relationship management. Worked with different campaigns such as AWFA,AIA,PIAS & GFK.(Outbound based) By staying organized, empathetic, and solution-focused, i contribute to the overall success of the business while fostering positive customer experiences.

• Knowledge in various laws
• Ability to handle different cases
• Patrolling duties
• Counter duties in station
• Handling calls
• Putting up case reports
• Conducting on-scene investigations and recording of statements
• Been through 3 full months of Neighbourhood Police Centre Officer Course
• Ground Response Force Module (GRF)

• Maintaining cashier duties
• Preparing & selling of F&B
• Take orders
• Ushering