Yus’MiraNasha
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Admin Assistant
C. C. Yang & CO
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Agent
SATS
10.2021 - 03.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Cotton On
10.2017 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Associate
Watson's
03.2020 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
HIGHER NITEC - Passenger Services
Institute of Technical Education
2022
NITEC - Business Services
Institute of Technical Education
2020
N-Level -
Clementi Town Secondary School
12.2017
PSLE -
Clementi Primary School
01.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- File Organization
Timeline
Admin Assistant
C. C. Yang & CO
03.2022 - Current
Customer Service Agent
SATS
10.2021 - 03.2022
Customer Service Associate
Watson's
03.2020 - 07.2020
Sales Associate
Cotton On
10.2017 - 02.2022
HIGHER NITEC - Passenger Services
Institute of Technical Education
NITEC - Business Services
Institute of Technical Education
N-Level -
Clementi Town Secondary School
PSLE -
Clementi Primary School
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