Summary
Overview
Work History
Education
Skills
Timeline
References
Hobbies and Interests
Generic

Yus Khaire Mohamed Zain

Singapore

Summary

Over 10 years’ experience as IT Support in Level 1 and Level 2. Good interpersonal skills to assist users with computer issues. Possess knowledge of computer hardware and software applications.


With strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm


Overview

11
11
years of professional experience

Work History

IT Support Specialist

Kuehne + Nagel Pte Ltd
05.2023 - 08.2025
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.

Full Timer, System Administrator

Singapore Computer Guys Pte Ltd
08.2022 - 04.2023
  • Provide Level 1 / 2 IT support to end users (onsite / remotely)
  • Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
  • Maintain accurate ticketing processes and asset management tracking records.
  • Provide emergency requests / VVIP support outside of business hours.
  • Monitor, troubleshoot, and repair IT hardware and software.
  • Handle hardware and software sourcing / purchasing.
  • Write and update technical documentation for end users and the IT team.
  • Assist in Projects / Audits based task given by the IT team.
  • Liaising with 3rd party vendors.

Full Timer, Desktop Support Engineer, PCCW (Outsource to Urban Redevelopment Authority)

ITConnectUS Pte Ltd
11.2021 - 08.2022
  • Perform level 2 & 3 support for business users in office.
  • Troubleshooting & maintaining for both hardware & software of computers for users.
  • Work closely with Govtech on software installation using SCCM.
  • Migrating user's computer from Windows 7 to Windows 10.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Full Timer, Desktop Support Engineer, CIMB Bank Berhad (Outsource)

Opus IT Services Pte Ltd
07.2017 - 11.2021
  • Perform level 2 & 3 support for business users in office & branch.
  • Troubleshooting & maintaining for both hardware & software of computers for users.
  • Migrating user's computer from Windows 7 to Windows 10.
  • Provide 24/7 operational support to business users & VIPs.
  • Provide advice and guidelines to business users and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Handle daily technical support activities on desktop support, maintaining connectivity of data network and server management.
  • Oversee and update assigned support service request.
  • Technical & nontechnical term.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

Full-Timer, Helpdesk Support Specialist, NTT Singapore Pte Ltd (Outsource)

Xcelink Pte Ltd
04.2016 - 07.2017
  • Handle calls from both consumer and enterprise customers and perform calls or requests logging into system.
  • Perform basic troubleshooting of relevant services.
  • Perform case escalations and ensure follow up when necessary.
  • Provide fault reporting to vendors and coordination support and ensure problem resolution.
  • Perform generation of required reports as per scheduled.
  • Provide 24/7 operational support to the team.
  • Any other tasks as assigned by Supervisor/Manager.

Full-Timer, IT Support Technician, Project Based

Servlink Technology Resources Pte Ltd
07.2014 - 02.2016
  • Outsource to Citibank Singapore as an IT Support (On-Site Administrator) from Nov 2014 – Feb 2016.
  • Support hardware & software of printers that is being used by users.
  • Manage day-to-day operations of the printers.
  • Provide Level 1 support.
  • Ensure the connectivity of the printers that are connected to the network is stable.
  • Oversee all the printers’ operations that are connected to Citi Network.

IT Support (Software)

DBS Bank
10.2014 - 11.2014
  • Upgrade their software to a newer version.
  • Level 1 Support for the application software

IT Support (Deployment Team)

Singapore Prison Services
07.2014 - 10.2014
  • Issuing new Laptop/Desktop to new employee/existing employee.
  • Transferring & Migrating user’s data to a new Laptop/Desktop.
  • Simple troubleshooting on user’s desktop/laptop during deployment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma - Cyber Security

Singapore Polytechnic | School of Computing
04.2022

Higher Nitec - Business Information System

ITE College East | School of Electronics And Information Technology
Singapore
01.2014

Nitec - Communication Technology

ITE College Central | School of Information Technology
Singapore
01.2010

High School -

Bukit Panjang Government High School
Singapore
01.2007

Skills

  • Language proficiency: English, Malay
  • Technical proficiency: M365, Symantec, Troubleshooting on hardware/software of printers, Desktop and Laptop, Unifi, Fortinet, Sophos, Acronis, Synology, Ubiquiti, WDS Zscaler, Kaesya, Extreme, OneAD, Intune,
  • Skills: Teamwork, Ability to diagnose hardware problems, Customer Service, Problem-Solving, Effective Communication, Integrity, Empathy,

Timeline

IT Support Specialist

Kuehne + Nagel Pte Ltd
05.2023 - 08.2025

Full Timer, System Administrator

Singapore Computer Guys Pte Ltd
08.2022 - 04.2023

Full Timer, Desktop Support Engineer, PCCW (Outsource to Urban Redevelopment Authority)

ITConnectUS Pte Ltd
11.2021 - 08.2022

Full Timer, Desktop Support Engineer, CIMB Bank Berhad (Outsource)

Opus IT Services Pte Ltd
07.2017 - 11.2021

Full-Timer, Helpdesk Support Specialist, NTT Singapore Pte Ltd (Outsource)

Xcelink Pte Ltd
04.2016 - 07.2017

IT Support (Software)

DBS Bank
10.2014 - 11.2014

Full-Timer, IT Support Technician, Project Based

Servlink Technology Resources Pte Ltd
07.2014 - 02.2016

IT Support (Deployment Team)

Singapore Prison Services
07.2014 - 10.2014

Diploma - Cyber Security

Singapore Polytechnic | School of Computing

Higher Nitec - Business Information System

ITE College East | School of Electronics And Information Technology

Nitec - Communication Technology

ITE College Central | School of Information Technology

High School -

Bukit Panjang Government High School

References

Mohammad Farhan, Said, Manager, Team Lead (Operations), +6592748469, CIMB Bank Berhad, Known for 4 Years

Hobbies and Interests

Volunteer work, Pet Care, Beach activities.

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Yus Khaire Mohamed Zain