Yuny
Overview
17
17
years of professional experience
1
1
Certification
Work History
Capability Manager
UBS AG
01.2020 - Current
- Company Overview: Global Wealth Management
- Drive and maximize the utilization and effectiveness of the Client Pricing and Client Reporting capabilities for the business
- Location Client Reporting capability owner and Product Management team lead responsible for continuous improvement and maintenance of existing platforms used for Client Reporting
- Manage and maintain our client pricing related application in the booking center Hong Kong and Singapore
- Front to back support on Client Pricing and Client Reporting as location capability owner
- Run the bank support business by educating them and helping then to solve their issues
- Ensure our operation pricing and billing are working smoothly
- Identify areas of improvements and propose solutions
- Collect and describe requirements from our business, as well as prioritize them
- Working together with the global teams on daily base on a broad range of topics
- Implement application changes requests
- Work with testing team to review the test cases, SIT and to ensure quality delivery to the higher environments before provide sign off
- Represent the APAC region in global working group and committees
- Ensure that access to Client Data remains within the business risk appetite
- Conduct training sessions to Markets users on both Client Pricing and Client Reporting topics
- Global Wealth Management
- Successfully implemented change on charging physical safekeeping fees held in SG with GST
- Reviewed Client pricing discounting process, proposed and implemented automate email reminder send to Markets on pending approval discount requests successfully
- Analyzed financial impact assessment on periodic and transactional fees for aged pending discount requests
- Liaised with refund central team for refunding the overcharged fees
- Successfully automate the agreed pricing data mapping for migration client to produce bilateral pricing agreement letter to send to clients
IT Support Analyst
UBS AG
07.2018 - 11.2019
- Company Overview: Group Technology
- Provide support on banking applications, handling and processes
- Responsible on the incidents/request from open until closure of the entire life cycle of incident/problem management
- Provide in-depth analysis to identify the incident/request and work with various division and business to resolve the issues/queries
- Responsible on handling complaints on CSAT
- Create and maintain knowledge based and known issues
- Provide products handling queries such as Fund dealing cycles
- Provide investment suitability check handling queries such as PIPB, AI and US Person
- Group Technology
IT Support Analyst
HAYS Specialist Recruitment Pte Ltd
02.2017 - 06.2018
- Provide first level support on banking applications by phone and email
- Responsible on the incidents/request from open until closure of the entire life cycle of incident/problem management
- Coordinate, escalate and work with various departments to resolve the issues
- Provide handling and processing of the products such as instrument settlement or dealing cycle/cut off time
- Ensure all the quarterly fees charges and commission queries are properly handled
- Perform operational tasks such as follow-up call to market
- Create and maintain the knowledge based
Service Desk Support Specialist
Allegis Group Singapore Pte Ltd
10.2012 - 02.2017
- Provide first and second level technical supports by phone, email or in person
- Configuration and implementation of all desktop hardware and software according to the defined standards and distribution of new PCs
- Ensure daily server backups are successful and tapes are correctly rotated
- Configuration and functional testing on the network infrastructure
- Assist with the management of the IT assets
- Ensure the network and system network are all maintained
- Assist, install and configure Windows Server 2008 on Exsi VM
- Create and enforce the security groups and group policies
- Produce technical documentation in support of all deployments, maintenances and support activities
- Liaising with vendors of ordering IT equipments, software and phone systems
- Coordinate office relocations, liaise with vendors and ensure all the IT equipments are relocate and setup properly
- Budgeting for annual IT budget for Singapore Office
- Integration on Zapper Services Pte Ltd to Allegis Group Singapore environment, by joining domain, liaising with vendor on integrate phone systems
- Aston Carter/Teksystems office relocation and integration to Allegis Group Singapore office (formerly Talent2 office)
- Upgraded Microsoft OS from Windows XP to Windows 7 for Singapore office
- Allegis Global Solution office relocation, coordinate with vendor on Internet service provider, mover for IT equipment, partially configures the Cisco phones
- Email domain re-branding from Talent2 to Allegis Group, Aston Carter, TEKsystems and Aerotek
Desktop Support Engineer
Jobline Consultancy Pte Ltd
09.2008 - 10.2012
- Provide supporting in system installation, configuration on trading applications and Morgan Stanley in-house applications
- Responsible on product rollout/installation and application testing on Enterprise Trading and Market Data systems (Bloomberg Professional, Bloomberg Anywhere, Reuters 3000Xtra, Advanced DataStream, Factset and ICE)
- Coordinate, escalate and work with vendors, middle and back office support individuals to ensure problem resolve in fast-paced and ad-hoc environment
- Support on handheld devices and applications, Blackberry Enterprise configurations and remote desktop
- Work closely with team members on task allocation project management, resource management and staffs assessment and training
- Enforce Morgan Stanley IT security policies and respond to end-users IT security issues such as spam, possible virus infection and data integrity
- Involved in Morgan Stanley Business Continuity Plan (BCP), ensure the configuring the PCs in Disaster Recovery area, Virtual machine slice and Virtual PC, backup and restore user profiles, and coordinate with user on DR testing
- Involved in Morgan Stanley Asia Pasific Summit 2008 - 2011 event at Mandarin Oriental Hotel, performed setting up the IT Equipment and configuring the PCs, laptops, printers, Bloomberg terminal and supporting clients or users in the event
- Involved in office relocations/restacks, to ensure all the IT equipments are setup properly and do test logon
Customer Service Officer cum Web Developer
Vectra Pte Ltd
04.2008 - 09.2008
- Provide first level and second level technical assistance to corporate users over the phone and email, including troubleshooting mail clients, web-hosting and email hosting related issues
- Create and track incidents/problems from open until closure of the entire life cycle of incident/problem management to ensure customer satisfaction
- Coordinate, escalate and work with various departments to solve the corporate users' problem
- Highly organized, multi-tasking and maintain extensive attention to corporate users' requests
- Perform operational tasks such as follow-up call to customers or related departments
- To conceptualize, design and develop web-based projects
- Responsible for the layout, visual appearance and usability of a website to meet and exceed expectations
- Create innovative designs within the constraints of a Content Management System
Education
Bachelor of Science (Hons) - Business Computing and Information Technology
University of Wales (UOW)
Singapore01.2007
Advanced Diploma - Information Communication Technology
NCC Education. Informatics Institute
Singapore01.2005
International Diploma - Computing
NCC Education. Informatics Institute
Singapore01.2004
Skills
- Requirements gathering
- Team collaboration
- Project management
- Business process improvement
- User acceptance testing
Personal Information
- Gender: Female
- Nationality: Indonesian / Singapore PR
Certification
Project management professional (pmp)
Certified ScrumMaster (CSM)
Timeline
Capability Manager
UBS AG
01.2020 - Current
IT Support Analyst
UBS AG
07.2018 - 11.2019
IT Support Analyst
HAYS Specialist Recruitment Pte Ltd
02.2017 - 06.2018
Service Desk Support Specialist
Allegis Group Singapore Pte Ltd
10.2012 - 02.2017
Desktop Support Engineer
Jobline Consultancy Pte Ltd
09.2008 - 10.2012
Customer Service Officer cum Web Developer
Vectra Pte Ltd
04.2008 - 09.2008
Bachelor of Science (Hons) - Business Computing and Information Technology
University of Wales (UOW)
Advanced Diploma - Information Communication Technology
NCC Education. Informatics Institute
International Diploma - Computing
NCC Education. Informatics Institute
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