YUNPENG LI
Summary
Local Singaporean who completed national service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Techinical Specilist Represtenatative in Operation
Tools For Brokers PTE LTD
08.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Work closely with the sales team and success team, provide the answer to customer when they ask tenical questions about the product and how to get onboard to us.
- Assist the client to onboard with us.
- Assist the client to install and test for our products.
- Clear the client's doubts about the technical questions.
- Used ticketing systems to manage and process support actions and requests.
- Provide technical support by skype and emails sometimes in phone.
- Participate in meeting to resolve the technical issues during presale.
- Familiar with MT4 and MT5 platform and installation for the plugins.
- Able to duplicate for technical issues and check for the error from the logs using Virtual Machine (example: Hyper V)
Technical Support Team Leader
• Xtremax Pte Ltd
10.2018 - 07.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Working closely with Government Agencies and GovTech and able to communicate well with them and able came out with a suggestion/solution after every discussion.
- Project management, understand the project based on the guide provided from the GovTech, and involved in meeting while discussion is needed.
- help out with the sales team and finance team, provide the answer to customer even when they ask question about price charge or how to get onboard to the project.
- Provide first level support by answering phone and email inquiries.
- Solve issues or requests raised by customers
- Respond to a technical issue in a timely manner.
- Communicate effectively between customers and the development team on escalated issues.
Hardware Technician (intern)
Corbell Technology PTE LTD
06.2015 - 09.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provide first and second level of troubleshooting and diagnostic tasks for desktop, Mother board and Graphic Card, and also replace the faulty one with a good condition ones.
- Able to install, set up and upgrading for the desktop.
- Check for new arrived items form MSI Company weekly
Education
Digital Manufacturing
Temasek Polytechnic
Singapore08.2022
Information Technology
ITE College East
Singapore04.2016
Skills
- Troubleshooting and Assistance
- MS Office Proficiency
- User Experience
- Configuring Devices
- New Installations
- Software Diagnosis
- Technical Presentations
- Issue Troubleshooting
- Hardware and Software Configuration
- Technical Issues Analysis
- Call Center Operations
- PC Component Diagnostics
- Microsoft Windows and Office
- Issue and Resolution Tracking
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Trip to Cyprus for a global conference training.
Timeline
Techinical Specilist Represtenatative in Operation
Tools For Brokers PTE LTD
08.2020 - Current
Technical Support Team Leader
• Xtremax Pte Ltd
10.2018 - 07.2020
Hardware Technician (intern)
Corbell Technology PTE LTD
06.2015 - 09.2015
Digital Manufacturing
Temasek Polytechnic
Information Technology
ITE College East
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