Yun Keong Kew
Summary
Accomplished Sales Manager offering decade of experience developing and maximizing in channel sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and technologies to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
22
22
years of professional experience
Work History
Channel Manager
Shingda Consulting Pte. Ltd - Go Nimbus
03.2021 - Current
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Worked on leads generated by sales team to set up additional meetings.
- Coordinated sales activities with partners and resellers to identify and close new business.
- Drove and delivered sales leads to convert into new business.
- Facilitated channel engagement to support sales goals.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Account Manager - B2B Business Development
M1 Limited
11.2019 - 11.2020
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Regional Business Manager
ST Electronics (Info-comm Systems) Pte. Ltd.
11.2018 - 10.2019
- In-charge of International Business - IoT, internet of thing
- IoT Solutions Including - Smart Street Lighting, Smart Lighting, Smart Car Park, Smart Lift, Smart Toilet,Smart Irrigation system, Smart Meter- Utilities & etc.
- Prepare presentation deck on Smart Solutions including Overarching Dashboard (SaaS).
- Working with country managers to plan and strategize pricing model for cloud management platform.
- Liaising with Internal stakeholder, Product Manager, Engineering Team, Software development team for customizations toward customer requirements.
- Visited customer sites to deliver sales presentations and demonstrate products or services.
Regional Solutions Manager
Nera Telecommunications Ltd.
05.2016 - 11.2018
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Maintained deep technical background knowledge in Product or Service parameters in order to facilitate authoritative communications with customers and internal stakeholders.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Communicated regularly with customers concerning data exchange and technology integration.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Skilled at working independently and collaboratively in a team environment.
Product Manager
Convergence Networks Sdn. Bhd.
06.2014 - 05.2016
- Adjusted and established selling prices by monitoring competition, costs and supply and demand.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Determined gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
Channel Sales Manager
Advancenet Technology Sdn. Bhd
09.2008 - 06.2014
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Developed solutions with partners to aid in winning new business.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Account Manager
Grand Flo Spritvest Sdn. Bhd.
01.2008 - 09.2008
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Identified key entry points to enhance market penetration and maximize returns.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
System Support Engineer
Grand Flo Spritvest Sdn. Bhd.
01.2004 - 01.2008
- Maintained customer sales force systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked with various departments on integrating new processes for software and manual usage.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Collaborated with outside departments to implement system-wide improvements.
- Patched software and installed new versions to eliminate security problems and protect data.
Service Technician Trainee
Accord Customer Care Solutions (M) Sdn. Bhd.
02.2002 - 12.2003
- Diagnosed and troubleshot problems, repairing, and restoring mobile phone to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty mobiule phones on computer systems and performed preventive maintenance to secure smooth operations.
- Replaced faulty components on mobile phone and performed preventive maintenance to secure smooth operations.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Education
No Degree - Information Technology
Asia Pacific Institute of Information Technology
Malaysia03.2002
No Degree - Secondary Education
Sekolah Menengah Kebangsaan Taman Dato' Harun
Malaysia12.1999
Skills
- Customer Interaction
- Distribution Channel Management
- Account Management
- Lead Identification and Generation
- Pipeline Maintenance
- Interdepartmental Collaboration
- Supplier Relationships
- Customer Needs Assessments
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Channel Manager
Shingda Consulting Pte. Ltd - Go Nimbus
03.2021 - Current
Account Manager - B2B Business Development
M1 Limited
11.2019 - 11.2020
Regional Business Manager
ST Electronics (Info-comm Systems) Pte. Ltd.
11.2018 - 10.2019
Regional Solutions Manager
Nera Telecommunications Ltd.
05.2016 - 11.2018
Product Manager
Convergence Networks Sdn. Bhd.
06.2014 - 05.2016
Channel Sales Manager
Advancenet Technology Sdn. Bhd
09.2008 - 06.2014
Account Manager
Grand Flo Spritvest Sdn. Bhd.
01.2008 - 09.2008
System Support Engineer
Grand Flo Spritvest Sdn. Bhd.
01.2004 - 01.2008
Service Technician Trainee
Accord Customer Care Solutions (M) Sdn. Bhd.
02.2002 - 12.2003
No Degree - Information Technology
Asia Pacific Institute of Information Technology
No Degree - Secondary Education
Sekolah Menengah Kebangsaan Taman Dato' Harun
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