Yunjung(Yoon) Bae

1. Sales Support & Marketing Assistance

• Assist the sales and marketing team in implementing customer acquisition and retention strategies.

• Respond to customer inquiries regarding promotions and packages in a timely and professional manner.

2. Customer Service & Relationship Management

• Welcome and assist guests, ensuring their requests are handled promptly and courteously.

• Gather customer feedback to support continuous service improvements.

3. Reservations & Administrative Tasks

• Handle reservations via phone, online, and in person.

• Perform administrative tasks such as data entry, document organization, and record-keeping.

1. Customer Service

• Address guest inquiries, concerns, and special requests promptly and courteously.

• Maintain a friendly and professional demeanor at al times.

2. Reservations Management

• Handle reservations over the phone, online, and in person.

• Keep track of and manage the reservation book or system to ensure efficient seating

3. Sales Support

• Assisted the sales team by providing excellent customer service, handling guest inquiries about hotel services and promotions, and upselling F&B packages and special offers.