Yunhai Jiang
Student
Summary
Dynamic and results-driven professional with extensive experience at SINGAPORE BEIDOU INTERNATIONAL PTE LTD, excelling in e-commerce operations and team development. Proven track record in inventory management and enhancing customer satisfaction through effective training. Adept at fostering a collaborative environment, ensuring operational efficiency, and mentoring staff for success.
Overview
2
2
years of professional experience
Work History
Lawson Store Manager
Dalian Lawson Convenience Store Co., Ltd.
10.2023 - 12.2025
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
E-commerce Operations
SINGAPORE BEIDOU INTERNATIONAL PTE LTD
02.2025 - 07.2025
- rs, securing favorable terms and advantageous pricing for the company''s e-commerce operations.
- Oversaw e-commerce operations, streamlining processes for increased efficiency and profitability.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Streamlined e-commerce operations for improved customer satisfaction and faster order processing.
- Streamlined e-commerce operations by managing product inventory levels, updating product listings, and ensuring seamless order processing.
Katetu Singapore Offline Store Manager
SINGAPORE BEIDOU INTERNATIONAL PTE LTD
12.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
Education
Bachelor of Management - Logistics Management
University of Greenwich
Singapore 04.2001 -
Skills
Team development
Store merchandising
Friendly and positive
Inventory management
Customer service
Personnel development
Outstanding communication skills
Timeline
E-commerce Operations
SINGAPORE BEIDOU INTERNATIONAL PTE LTD
02.2025 - 07.2025
Katetu Singapore Offline Store Manager
SINGAPORE BEIDOU INTERNATIONAL PTE LTD
12.2024 - 05.2025
Lawson Store Manager
Dalian Lawson Convenience Store Co., Ltd.
10.2023 - 12.2025
Bachelor of Management - Logistics Management
University of Greenwich
04.2001 -
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