Yung Hsuan Chang
New Taipei
Summary
Hospitality professional with robust background in managing household tasks and providing exceptional service. Proven ability to adapt to dynamic environments and maintain impeccable standards. Known for effective communication, team collaboration, and results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Butler
Resorts World Sentosa
Singapore
02.2026 - Current
- VIP Personalization & Guest Relations: Orchestrated bespoke guest stays by anticipating preferences and personalizing arrival amenities, resulting in a seamless, high-touch luxury experience.
- Technical & Administrative Precision: Utilized Opera PMS to monitor real-time room readiness and guest profiles, ensuring 100% accuracy in suite setup and meticulous fulfillment of special requests prior to arrival.
- Logistic Mastery & Special Events: Managed end-to-end logistics for private in-suite functions and external itineraries, coordinating with F&B and transportation teams to ensure flawless execution.
- Problem Resolution & Discretion: Exercised superior judgment and discretion to resolve complex guest challenges, maintaining a calm, professional atmosphere and upholding the property's reputation.
Cruise Ambassador
MSC
On board
06.2024 - 09.2025
- Translation & Communication: Act as a liaison between passengers and the front desk, medical center, and security department, providing instant translation services to ensure accurate and timely handling of passenger issues and requests.
- Problem Solving: Handle and resolve a wide range of concerns from approximately 100 passengers per day, including itinerary changes, service requests, and special needs, ensuring high passenger satisfaction.
- Guidance & Crowd Control: Guide passengers in groups to maintain smooth workflow, prevent congestion and confusion, and assist with orderly disembarkation.
- VIP Service: Deliver high-quality service to VIP guests, ensuring their needs receive the highest level of attention and care.
- SPA Department: Assist with various spa service operations, including scheduling appointments, answering inquiries, and handling special requests.
International Sales Assistant
KUANI GEAR CO., LTD
New Taipei
05.2024 - 06.2024
- Order Processing & Form Creation: Responsible for creating and reviewing order request forms, ensuring order accuracy, and adjusting product quantity requirements based on customer needs.
- Cross-Department Collaboration & Communication: Coordinate with domestic and international warehousing, logistics, and supply chain teams to ensure smooth order fulfillment and on-time delivery, while handling customer instructions regarding order modifications or special requirements.
- Order Tracking & Customer Support: Continuously monitor order progress, provide customers with regular delivery status updates, resolve any issues or concerns that arise during the ordering process, and ensure a high level of customer satisfaction.
Dental Assistant
BRIAN'S DENTAL CLINIC
New Taipei
08.2021 - 09.2023
- Collaborated with dentists to facilitate patient consultations, demonstrating strong teamwork and communication skills.
- Completed tasks assigned by dentists and colleagues quickly and efficiently, highlighting strong organizational and task-management abilities.
- Communicated with patients in a clear and empathetic manner, addressing their concerns and providing assistance, demonstrating excellent customer service skills.
- Coordinated and scheduled patient appointments, showcasing proficiency in administrative tasks and strong attention to detail.
Education
Proficiency (Level 16) -
International Language Academy of Canada
Vancouver01.2024
Bachelor of International Business - undefined
Shih Chien University
Taipei06.2023
Skills
- Team supervision
- Customer engagement
- Data entry
- Customer service
- Property management systems
- Software Proficiency
Certification
- May 2024 - May 2024
- Italian Maritime Academy
- Italian Maritime Academy Technologies Of Hotel Basic Safety Training, Crisis Management and Human Behavior Training.
LANGUAGES
Mandarin
English
Italian
Timeline
Butler
Resorts World Sentosa
02.2026 - Current
Cruise Ambassador
MSC
06.2024 - 09.2025
International Sales Assistant
KUANI GEAR CO., LTD
05.2024 - 06.2024
Dental Assistant
BRIAN'S DENTAL CLINIC
08.2021 - 09.2023
Bachelor of International Business - undefined
Shih Chien University
Proficiency (Level 16) -
International Language Academy of Canada