Yu Mon Aung
Summary
Adept at fostering patient safety and delivering direct patient care, I honed my skills at Raffles Hospital, where I significantly enhanced customer satisfaction. My strong teamwork and problem-solving abilities contributed to a positive work environment, leading to improved service delivery and patient outcomes.
Healthcare professional with extensive experience in providing high-quality patient care and ensuring compliance with clinical standards. Committed to fostering collaborative environment and achieving optimal patient outcomes. Reliable team player with strong adaptability and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Locum Staff Nurse - Raffles Skin & Aesthetics
Raffles Hospital
01.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Implemented customer feedback system to guide improvements in service delivery.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Staff Nurse
National University Hospital (NUH) - Singapore
12.2021 - 12.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
Assistant Store Manager
ZENZI Fashion
09.2020 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Beauty Advisor - Part Time
AMOREPACIFIC Group - INNISFREE
11.2017 - 07.2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Education
Bachelor of Science - Bachelor of Nursing Post Registration (Singapore)
SIM - University of Sydney
Singapore12-2025
Diploma in Health Science (Nursing)
Ngee Ann Polytechnic
Singapore06-2021
GCE Ordinary Level -
Boon Lay Secondary School
Singapore12-2017
Primary School Leaving Examination. (PSLE) -
Corporation Primary School
Singapore12-2012
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Patient Education
- Patient Safety
- Direct Patient Care
- Medication and IV administration
- Wound Care
- Problem-Solving
- Time Management
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Thai
Beginner (A1)
Timeline
Locum Staff Nurse - Raffles Skin & Aesthetics
Raffles Hospital
01.2024 - 07.2024
Staff Nurse
National University Hospital (NUH) - Singapore
12.2021 - 12.2023
Assistant Store Manager
ZENZI Fashion
09.2020 - 08.2021
Beauty Advisor - Part Time
AMOREPACIFIC Group - INNISFREE
11.2017 - 07.2020
Bachelor of Science - Bachelor of Nursing Post Registration (Singapore)
SIM - University of Sydney
Diploma in Health Science (Nursing)
Ngee Ann Polytechnic
GCE Ordinary Level -
Boon Lay Secondary School
Primary School Leaving Examination. (PSLE) -
Corporation Primary School
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