Yumi Ng
Summary
Dynamic sales associate with proven success at Grab Rentals Pte Ltd, consistently achieving sales targets through effective strategies and strong product knowledge. Skilled in conflict resolution and customer service, I excel in high-pressure environments, fostering loyalty and enhancing customer retention. A fast learner dedicated to team collaboration and achieving goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Grab Rentals Pte Ltd
01.2025 - Current
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Itea Cashier and Barista
Maxius Trading Pte Ltd
11.2023 - 01.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Facilitated smoother checkout process, trained new employees on POS systems.
Warehouse Assistant
Vsmart Technology Pte Ltd
12.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Education
A Level Certificate -
Yishun Innova Junior College
Singapore, Null, Singapore10-2024
O Level Certificate -
Hai Sing Catholic School
Singapore11-2021
Skills
- Customer service
- Sales strategies
- Conflict resolution
- Product knowledge
- Computer skills
- Teamwork and collaboration
- Problem-solving skills
- Goal oriented
- Fast learner
- Leadership
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Sales Associate
Grab Rentals Pte Ltd
01.2025 - Current
Itea Cashier and Barista
Maxius Trading Pte Ltd
11.2023 - 01.2025
Warehouse Assistant
Vsmart Technology Pte Ltd
12.2021 - 01.2022
A Level Certificate -
Yishun Innova Junior College
O Level Certificate -
Hai Sing Catholic School
Similar Profiles
Eric TanEric Tan
Private Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte LtdPrivate Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
Mohamed HelmeMohamed Helme
Delivery Rider at GRAB PTE LTD, LALAMOVEDelivery Rider at GRAB PTE LTD, LALAMOVE
Chiong Woon TingChiong Woon Ting
Delivery Driver at Grab Holdings Pte LtdDelivery Driver at Grab Holdings Pte Ltd