Yumei Huang

Work History

Executive Assistant

Teo Holdings Pte Ltd

09.2022 - Current

Office administration support
Assets/information/resource management eg. trademarks
Management/printing of company collaterals and name cards
Drafting corporate letters and messages for external communication
Update organization or HR chart and Company/Factories profile management
Coordination of CSR/Sustainability Reporting or related projects
Compliance programs coordination with customers and partners
Grants management and follow up
Help in filling or documentation contracts, agreements
Assist in desktop research & fact-finding
Coordination of outsourced work with agencies/freelancers
Administration support of new projects initiatives/collaborations
Organization of internal programs, initiatives, or events
Internal communication eg. Announcements, updates from management
Management in-house communication site for information sharing
Coordination and communication with external parties/organizations
Provide confidential secretarial and administrative support to Directors
Assists in administrative tasks like proper documentation, setting up meetings
Receipts/expenses, documents formatting, travel arrangement,
Translation of contents (English-Chinese)

F&B Supervisor

High Steaks

12.2019 - 04.2022

Confirmed relevant guest information and payment methods to prevent fraud.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Helping out with food menu design and ad-hoc administration duties.

Customer Service Executive

Mettler-Toledo (S) Pte Ltd

08.2016 - 10.2019

Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Developed working relationships with internal and external customers while assisting with account management duties.
Monitored phone, fax, and electronic database systems for incoming customer inquiries.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Documentation control and administration duties (such as flight booking, monthly stationery and pantry orders, Fire extinguishers renewal services, office maintenance for equipment, and sourcing for new vendors.
Perform duties under Recreation Club, negotiating prices with vendors and team work support for team leader and team members

Sales and Shipping Administrative Clerk

U. VISION EYEWEAR

09.2013 - 06.2016

Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Administrative support to sales team and order management for clients, delivery, and after-sales services support
Coordination work between sales team and vendors, handling inquiries via email, phone, and fax, Issuing invoices, and stocking inventory
Order management to vendors and arrangement of shipment to overseas clients and vendors.

Sales Assistant

The Blues

07.2014 - 07.2015

Assisted customers with prompt and polite support in person and via telephone.
Helped customers locate products and checked store systems for merchandise at other sites.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Fielded customer questions to share information about products, availability, and pricing.

5. Sales Administrative Assistant

FUSION STRENGTH & ASSOCIATES

04.2007 - 05.2013

Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Handle all inquiries via calls, email, fax, drafting Quotations and Invoices, appointment arrangement for Engineer, Preparation of Documents and Forms for Client and Engineer Signatory, ad-hoc task as assigned by Director.
Manage Petty cash, Issue cheque payment, Simple Accounts Update, Payable/Receivable, and follow up on outstanding bills
Manage submission status to various Authority’s Department & Outstanding jobs status

Sales Assistant

DE FIMOX SOLE ART

08.2005 - 02.2006

Assisted customers with prompt and polite support in person and via telephone.
Helped customers locate products and checked store systems for merchandise at other sites.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Fielded customer questions to share information about products, availability, and pricing.
Maintained records related to sales, returns, and inventory availability.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Summary

Overview

Work History

Executive Assistant

F&B Supervisor

Customer Service Executive

Sales and Shipping Administrative Clerk

Sales Assistant

5. Sales Administrative Assistant

Sales Assistant

Education

SPECIALIST DIPLOMA iN HUMAN RESOURCES MANAGEMENT

DIPLOMA IN BUSINESS ADMINISTRATION

N And O Level

PSLE

Skills

Languages

Timeline

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