Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Yuliza  Binte Mostajap

Yuliza Binte Mostajap

Summary

Professional Summary

Experienced and results-driven Manager with strong background in fast-paced F&B operations at McDonald’s. Skilled in team leadership, customer service excellence, and daily operations management. Proven ability to lead teams, meet sales targets, and ensure high standards of quality, service, and cleanliness. Seeking a management or supervisory role to contribute leadership and operational expertise.

Overview

18
18
years of professional experience
1
1
Certification

Work History

McDonald’s Manager

Manager
12.2022 - Current

• Managed daily restaurant operations during assigned shifts

• Led and supervised team members to ensure smooth service flow

• Ensured high standards of Quality, Service, and Cleanliness (QSC)

• Handled customer feedback and resolved complaints professionally

• Trained new crew members and supported staff development

• Monitored sales performance and helped achieve daily targets

• Managed manpower deployment and shift scheduling

• Ensured food safety and operational compliance

DHL

Production
01.2016 - 06.2018

DHL

Production Operator

• Ensured timely processing of goods and met daily production targets

• Maintained quality checks and handled damaged items

• Worked in a high-pressure, target-driven environment

Cotton on

Warehouse Picker
01.2008 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Picked and prepared orders accurately and efficiently
  • Maintained organization and productivity in warehouse operations

Education

High School Diploma -

AssumptionVocational Institute
12.2001

Skills

  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly
  • Directed team operations to enhance collaboration and productivity
  • Optimized scheduling and prioritization of tasks to enhance productivity
  • Facilitated strategic decision-making processes to enhance organizational effectiveness
  • Supported daily operations by coordinating staff schedules and assisting team members to meet organizational goals
  • Facilitated goal-setting processes to align team objectives with organizational vision
  • Cultivated and strengthened professional relationships to enhance collaboration
  • Oversaw customer relationship management (CRM) systems to enhance client interactions
  • Facilitated staff development initiatives to enhance team skills and performance
  • Assisted teams in managing product development processes to meet project goals Supported cross-functional collaboration to enhance product features Contributed to project planning and execution to ensure timely delivery
  • Implemented safety procedures to ensure compliance with industry regulations
  • Assisted in onboarding new employees by providing necessary training materials and resources Supported orientation sessions to familiarize new hires with company policies and procedures Facilitated introductions between new employees and team members to promote a welcoming environment
  • Facilitated coaching and mentoring sessions to enhance team performance

Languages

English
Advanced (C1)

Certification

YULIZA BINTE MOSTAJAP

ID No: S8502620H

for successful attainment of the following

industry approved competencies

FSS-FRC-1004-1.1 Food Safety and Hygiene-1

at HANBAOBAO PTE. LTD.

11 Jun 2024

Cert No: 9100004359983

Timeline

McDonald’s Manager

Manager
12.2022 - Current

DHL

Production
01.2016 - 06.2018

Cotton on

Warehouse Picker
01.2008 - 05.2015

High School Diploma -

AssumptionVocational Institute
Yuliza Binte Mostajap