Yu Lih Tan
Summary
Self-motivated and reliable individual with the ability to take initiative and work effectively as part of a team. Demonstrates a strong work ethic and consistently delivers high-quality results. Possesses excellent problem-solving skills and is adaptable to changing environments. Committed to continuous learning and professional growth, always seeking opportunities to expand knowledge and skills.
Overview
20
20
years of professional experience
Work History
Part-Time (CRR)
Singapore Pools Pte Ltd
12.2020 - Current
- Perform counter sales duty for betting products, namely Toto, 4D, Sweep, Sports and Tote bets.
- Process prize claims for winning tickets.
- Perform safe management measure duties, or other duties as assigned by the Branch Manager.
Associate Chauffer
Unicorn Limo Pte Ltd
02.2020 - 10.2020
- Follow all state regulations while operating a vehicle
- Maintaining a clean vehicle
- Pick up passengers from a variety of locations and delivering them safely to their destination
- Assisted passenger upon the arrival of their destination
- Observing the passenger areas to monitor that no items are left behind
- Experienced GPS driving.
Business Development Executive
Aspial Corporation
05.2010 - 05.2016
- Responsible for duties like handling cash transaction, placing items on shelves, creating attractive displays, answering to customer inquiries and reporting sales to manager
- Greeted customers and determined their needs
- Recommended merchandise based on individual requirement
- Answered customers queries and concern
- Achieved daily sales goal by cross selling and promoting additional products and services
- Build rapport with customers by asking probing questions and utilizing effective listening skills
- Accepted payment through cash and credit card, compute sales prices, total purchases
- Assisted in display of merchandise
- Provided exceptional service to all customers by handling all request and complaints
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control and processing transaction
- Maintained knowledge of current sales, promotion, payment, exchanges and trade-in policies
- Shared key knowledge to train and coach team members
- Trained new employees on basic customer service techniques and procedure.
Team Leader (F&B GRO)
Shangri-La Hotel Singapore (The Line)
08.2004 - 03.2010
- Greeted and seated guests as well as monitor the flow of guest with seating availability, answered telephone, presented menu, made reservations and ensured tidy and organized work area
- Good interpersonal communication skills and good telephone manner
- Effectively working as part of a team, assisting fellow colleagues whenever possible
- Manage and assign seating of guest according to their preferences
- Knowledge or the ability to operate computer equipment and experience with using Table Management System
- Strong and effective communication, problem solving abilities
- Have the ability to multi task and effectively react to changing guests needs
- To take table reservations and effectively control the flow of the guests in the restaurant ensuring maximum turnover
- Greet and acknowledge guests upon arrival, seat guests by escorting them to assigned table, pulling out chairs and presenting guests menu
- Trained new hires.
Education
Certificate in Hospitality Management -
Disted - Stamford College (Malaysia)
01.2003
Sekolah Menengah Taman Pelangi (SPM) -
Secondary School (Malaysia)
01.1999
Skills
- Ability to respond to inquiries from other branches and other internal staff
- Ability to interpret and apply policies, procedures and instructions
- Ability to communicate effectively through basic reading and writing skills
- Basic knowledge of Microsoft Office Programs (ie Excel, Word etc)
Languages
English
Upper intermediate (B2)
Mandarin
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Part-Time (CRR)
Singapore Pools Pte Ltd
12.2020 - Current
Associate Chauffer
Unicorn Limo Pte Ltd
02.2020 - 10.2020
Business Development Executive
Aspial Corporation
05.2010 - 05.2016
Team Leader (F&B GRO)
Shangri-La Hotel Singapore (The Line)
08.2004 - 03.2010
Certificate in Hospitality Management -
Disted - Stamford College (Malaysia)
Sekolah Menengah Taman Pelangi (SPM) -
Secondary School (Malaysia)