Yuki Yoshida
Operations And Vendor Management
Singapore
Summary
With a decade of experience at Google and Meta, specialize in driving strategic growth and operational excellence in the technology sector, particularly in APAC markets. Recognized for ability to develop and implement long-term business strategies, excel in managing complex, multinational projects and fostering strong cross-functional partnerships. Proficiency in vendor and program management, coupled with a keen understanding of digital advertising landscapes, positions Yuki uniquely to drive Google’s Customer Acquisitions business in APAC. Committed to delivering high-impact results, thrive in fast-paced environments, navigating challenges with innovative solutions and strategic foresight. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Vendor Manager, Global Vendor Operations
Google (YouTube)
08.2022 - Current
- Pioneered outcome-based billing, achieving significant cost reductions and setting new efficiency benchmarks [-$XM USD].
- Managed 5 global vendor sites, optimizing performance, and reducing transition downtime, yielding substantial cost savings [-$YYYK USD].
- Facilitated vendor selection in Bangkok, overcoming quality and hiring challenges, enhancing customer support, and improving performance metrics against benchmark in 6 months.
- Orchestrated weekly and quarterly global insights reporting for YouTube’s Creator Support, delivering pivotal analytics that shaped executive decision-making and operational strategies.
Program & Vendor Manager, SMB Growth
Meta
10.2019 - 07.2022
- Oversaw flagship SMB revenue program, contributing to over 70% of SMB revenue, leading team of 450+ agents, and consistently achieving highest ROI and revenue uplift.
- Co-created and led "Innovation Lab," implementing innovative sales support initiatives and significantly impacting small business growth and Meta’s market positioning.
- Successfully launched and expanded specialist programs to mitigate performance risks, demonstrating exceptional agility and foresight in response to market changes.
- Conceptualized and executed Meta’s first hyper-localized Instagram business campaign (that impacted 5+million businesses), groundbreaking initiative that redefined marketing localization strategies.
Program & Vendor Manager, SMB Sales
Meta
10.2016 - 10.2019
- Designed and launched pioneering global sales programs, managing operations across 17 languages, and consistently surpassing business goals (revenue uplift, ROI, ops metrics).
- Co-developed inaugural inbound sales program, scaling headcount from pilot to over 400 in 3 years, and turning around performance of underperforming vendors, leading them to global success.
- Dual recipient of prestigious “Power of Partnership Award,” underscoring unparalleled collaboration and impact – annual award provided to less than 0.3% of employees.
Program & Vendor Manager, Product Support
Meta
09.2014 - 10.2016
- Led Facebook's initial SMB customer support outsourcing, expanding from 7 to 50+ agents in six months, growing to global scale with thousands of agents
- Implemented efficiency analyses and tier-based support, significantly enhancing key performance metrics across channels.
Sales Acquisition Consultant
Meltwater Group
09.2013 - 05.2014
- Drove daily outreach to 30+ decision-makers, securing record-setting deal in new industry vertical, and consulted across diverse industries, customizing solutions to secure major contracts.
Sales & Marketing Manager
MedMinder Systems Inc
01.2012 - 05.2013
- Key player in GTM strategy for Japan market, achieving top SEO ranking for strategic keywords within 6 months and securing exclusive partnership with major distributor, expanding market footprint in Japan.
Education
Bachelor of Arts - Psychology
Colby College
Maine, USA 05.2007 - 01.2012
Diploma with Certificate -
St. Mary's International School
Tokyo, Japan 01.1996 - 05.2007
Skills
Strategic Planning and Analysis
undefinedCertification
COPC Certified
Timeline
Vendor Manager, Global Vendor Operations
Google (YouTube)
08.2022 - Current
Program & Vendor Manager, SMB Growth
Meta
10.2019 - 07.2022
Program & Vendor Manager, SMB Sales
Meta
10.2016 - 10.2019
Program & Vendor Manager, Product Support
Meta
09.2014 - 10.2016
Sales Acquisition Consultant
Meltwater Group
09.2013 - 05.2014
Sales & Marketing Manager
MedMinder Systems Inc
01.2012 - 05.2013
Bachelor of Arts - Psychology
Colby College
05.2007 - 01.2012
Diploma with Certificate -
St. Mary's International School
01.1996 - 05.2007
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