Yu Hiang Teng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn new things and to take on added responsibilities to meet team or company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Crew
Singapore NEX
03.2019 - 06.2019
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
- Performed day to day house cleaning for opening and closing of shops
- Maximized kitchen productivity, optimizing workspace layout and equipment placement.
- Increased customer satisfaction by consistently delivering well-presented and flavorful dishes.
- Assisted in crew training programs, sharing culinary expertise with new hires and reinforcing best practices.
- Ensured high-quality meals with meticulous attention to detail in recipe execution.
F&B Crew Member
Yakiniku
06.2021 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
F&B Crew Member
Yoogane
08.2015 - 02.2017
- Worked front counter, drive-thru and other areas.
- Cashiering Duties
- Assisted in guiding along new part-timers
- Communicate and report effectively, efficiently & constructively to Store Manager regarding daily sales
- Assisted in leading the store and to ensure that operations are in line with the company’s vision and values
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Aeropostale , Retail Services Intern
Singapore Takashimaya
06.2016 - 10.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Performed packing and stocking of clothing's
- Performed Cashiering
- Assisted in stock-take and stocks-checking
- Customer Service
Education
DIPLOMA IN LOGISTIC AND SUPPLY CHAIN MANAGAMENT - Logistics And Supply Chain Management
Kaplan INC
Singapore01.2023
HIGHER NITEC - Human Resource & Administration
ITE College Central
Singapore01.2019
Retail Services - NITEC
ITE College Central
Singapore01.2016
N Levels -
Mayflower Secondary School
Singapore01.2014
Skills
- Customer Service
- Problem-Solving
- Time Management
- Microsoft Office , Excel & Powerpoint
- Multi-Tasker
- Quick Learner
- Customer Service Oriented
- Resilience and Persistence
- Quality Control Checks
- Team Player
Certification
DIPLOMA IN LOGISTIC & SUPPLY CHAIN MANAGEMENT
● Business Statistics and Data-Driven Decision Making
● Commercial Law
● Principles of Accounting
● Principles of Economics
● Principles of Logistics Management
● Principles of Management
● Principles of Marketing
● Principles of Supply Chain Management
HIGHER NITEC
● Principle of Marketing
● Essential of Tourism
● Service Excellence
● Events Administration
● Human Resource Information Administration
● Recruitment and Selection
NITEC
● Retail Operations
● Customer Service
● Software Applications
● Fundamentals of Communication
● Retail Operations
● Retail Promotion
● Elements of Business
● Visual Merchandising
● Industry Attachment
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
F&B Crew Member
Yakiniku
06.2021 - 01.2024
F&B Crew
Singapore NEX
03.2019 - 06.2019
Aeropostale , Retail Services Intern
Singapore Takashimaya
06.2016 - 10.2016
F&B Crew Member
Yoogane
08.2015 - 02.2017
DIPLOMA IN LOGISTIC AND SUPPLY CHAIN MANAGAMENT - Logistics And Supply Chain Management
Kaplan INC
HIGHER NITEC - Human Resource & Administration
ITE College Central
Retail Services - NITEC
ITE College Central
N Levels -
Mayflower Secondary School
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