SHAUN LI YUHAO
Singapore
Summary
Developed comprehensive organizational and team coordination skills within fast-paced hospitality environment. Proficient in managing schedules, ensuring cleanliness standards, and maintaining inventory. Seeking to transition into new field to apply and expand these transferable skills.
Developed strong client relationship management and persuasive communication skills in fast-paced sales environment. Proven ability to analyze client needs, deliver tailored solutions, and close deals effectively. Ready to leverage these skills to contribute value and drive success in new professional field.
Overview
3
3
years of professional experience
Work History
Housekeeping Admin
Pan Pacific Hotel Singapore
04.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sales Consultant
China Fen jiu
11.2021 - 03.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Bachelor of Science - Hospitality & Tourism Management
East Asia Institute
03.2022
Skills
- Cleaning practices
- Customer service-focused
- Team building
- Time management
- Customer relationship management
- Objection handling
- Product and service sales
- Community networking
Resumeobjective
Highly organized and detail-oriented Housekeeping Coordinator in managing housekeeping operations in hospitality and corporate environments. Adept at coordinating schedules and ensuring the highest level of customer satisfaction. Seeking to leverage my expertise to contribute to the success of the company.
Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Timeline
Housekeeping Admin
Pan Pacific Hotel Singapore
04.2022 - Current
Sales Consultant
China Fen jiu
11.2021 - 03.2022
Bachelor of Science - Hospitality & Tourism Management
East Asia Institute
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