Yugendhran Thirugnanam

• Spearhead delivery of SASE professional services to customers during post-sales, while validating and certifying on-prem design and executing presales technical approvals.
• Articulate partnership value proposition to internal and external stakeholders effectively
• Formulate and implement strategies to enhance existing partnerships and identify new business opportunities
• Provide support, motivation, and coaching to teams to enhance continuous improvements across various work activities.
• Spearhead successful implementation of practical improvement initiatives aimed at boosting company effectiveness.
• Leverage organizational and leadership skills for improving operations, overseeing staff management, advancing program development, and delivering consulting expertise.
• Lead design and implementation of operational development strategies, processes, and programs to optimize program effectiveness and elevate employee capabilities for achieving organizational strategy and objectives.
• Expertise in SSE components ZTNA, CASB, DLP, SWG, RBI
• Collaborated with channel partners and MSPs to facilitate SASE deployment alongside cybersecurity solutions
• Go-To-Market strategy showcasing business value to SI and MSPs regarding SASE
• Orchestrated strategic initiatives resulting in 70% growth in partner-led SASE opportunities through comprehensive training and support for partners
• P&L accountable for 12-16M annual revenue for SASE operations
• Communicated quarterly performance metrics and budget reviews to senior management. Directed P&L operations to optimize financial performance. Advanced competitive product portfolio strategy and service innovation. Summarized quarterly and yearly budgets to guide organizational strategies.
• Served as Advisory Committee member, guiding strategic initiatives for global consultants. Led team of consultants in conducting comprehensive training needs analysis across regions.
• Skilled in client management, stakeholder engagement, and vendor coordination with strong persuasion, negotiation, and conflict resolution abilities.
• Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
• Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
• Created and managed project plans, timelines and budgets.
• Competent in MS Project, Confluence, and JIRA with a strong background in SDLC and Agile delivery methodologies.
• Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
• Demonstrate strong knowledge of RFQ/RFP processes, encompassing specification, vendor evaluation, contract negotiation, and finalization.
• Alleviate project risks, address issues, and manage dependencies while providing Level 3 technical support as required.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

Key Achievements:
• Administered TARA strategy, resulting in improved resource management and strengthened delivery commitment.
• Executed efficient administration of service product portfolios and directed development of partner templates.
• Engineered On-Prem Solution alongside Product and Engineering, facilitating greater business opportunities for partners
• Presenter VMware 2022 Explorer to strategic partners "SASE by VeloCloud – Managed Service Providers"
• Engineered Vendor agnostic NMS microservices (Network Management System) integrated with an AI driven ITSM tool with cross functional organizations
• Reduced response times for client inquiries by implementing a more efficient communication system, leading to higher levels of satisfaction.

• Demonstrate service delivery post-sales, addressing customer and partner needs while fostering continuous process enhancements.
• Formulate partnership strategies and propel revenue growth with competitive advantage
• Negotiated partner agreements, establishing mutual benefit while protecting organizational interests.
• Executed validation of on-prem design and granted technical approval in presales process to ensure success.
• Managed production of documents and validation workbooks for customer during delivery phase
• Facilitated delivery of professional services to customer during post-sales to address needs
• Facilitated development, testing, and documentation of internal article for new SDWAN features during training on upcoming SASE model to enhance continuous process improvements.

Key Achievements:

• Functioned as Bootcamp Instructor and Trainer, guiding transformation of new consultants for next digital era.
• Executed writing of diverse SDWAN/SASE implementation internal articles utilizing specialized expertise.
• Led implementation of more than 20 on-prem and 40 OTT (Over The Top) solutions to secure success
• Honored with "Our Best" Award in November 2020 for outstanding dedication and operational excellence.
• Cultivated strong relationships with clients and stakeholders, fostering long-term partnerships and repeat business.
• Established and refined operational standards, policies, and procedures.

• Oversaw global administration of Viptela solution for over 800 sites, closing gaps in OSS model
• Facilitated SDWAN technology solutions on VMware Velocloud, Cisco Viptela, and Silver-Peak as a SI for multiple customers.
• Managed design and rollout of Telepresence service solutions such as Flexware, AVPN, DMVPN, Netbond, NBFW, and ANIRA while recommending new product solutions to clients throughout sales and technical workshops for network integration and migration.
• Construct Data Center Network Infrastructure solution leveraging Nexus Switch VXLAN, OTV, BGP-EVPN, MPLS, NX-API
• Coordinated and conducted technical trainings and knowledge sharing sessions for internal and external customers.
• Carried out the creation of customized web tool for documentation sharing through utilization of SharePoint (Admin) while mentoring new engineers for executing new projects.

Key Accomplishments:

• Pioneered the design and development of Cisco IWAN (APIC-EM) solution for HoneyWell with 580 sites and PFR monitoring enabled with Cisco Prime.
• Furnished in-depth assistance and support in the front-end application development of the solution with SDWAN API.
• Collaborated with clients to determine project specifications and scope.
• Mentored junior team members on best practices and technical skills, fostering a culture of continuous learning and improvement.
• Developed network and system architecture according to business needs.
• Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
• Delivered high-quality solutions within tight deadlines while adhering to budget constraints.

• Utilized extensive expertise in design and development of IBM customer solutions while implementing technical solutions and creating solution documents based on customer requirements and business needs.
• Engaged with sales team to secure bids while coordinating with pricing team for customer design solutions, ensuring timely delivery of solutions to customers
• Delivered comprehensive technical support for MACDs and operational challenges while providing high-level Tier 4 assistance to life cycle management team and Global Tier 3 during network outages.
• Collaborated with service delivery team to support complex design during implementation phase while maintaining and developing technical template for addressing recurring issues and configuration script for similar design implementation.
• Orchestrated development of new DMVPN solution from inception as product lead and facilitated implementation for APAC region
• Directed execution of extensive EVPN to AVPN migration initiatives, including NNI design, ATS service, and AVTS service.
• Operated extensively on SDN products with company owned unique AT&T model through employment of openstack, as well as utilizing Microsoft Excel and Word tools for smooth operations.
• Key Accomplishments:
• Oversaw the conversion of more than 100 sites to newer AVPN service model and dispensed TA/TSA support in over 60 sites for the ATS service.
• Carried out the implementation of IPSEC DMVPN sites to serve more than 30 spoke sites as BO setup.
• Addressed and resolved a wide variety of operational issues at Tier 4 level support with cost savings.
• Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
• Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.

• Served as integral contributor to Global Tier-3, utilizing in-depth technical knowledge for effective issue resolution
• Directed provision of high-quality operational support within SLA/SLO as outlined in MSA contracts while mentoring Tier 2 and Tier 3 technicians to meet AT&T standard support
• Facilitated training and guidance of new technicians to elevate quality of support service for managed services customers.
• Dispensed high level technical support to more than 10,000 well-known customers, including financial/banking industry and RAS (Remotes Access Service).
• Demonstrated expertise in technologies including BGP, MPLS, QoS, Voice, Wireless, WAN optimizations, and Packet-shaper.
• Investigated and diagnosed issues, providing insights on network design to service delivery team/LCM regarding significant network outages.
• Executed effective communication with customers and managed implementation of essential changes and corrective measures on routers while providing support for routers, switches, Riverbed SH, Cisco WAAS, Cisco Wireless, and Juniper products.
• Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
• Enhanced system efficiency by developing and implementing innovative technical solutions.
• Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.

Key Accomplishments:

• Provided high-level support to over 1000 customers in problem resolution and offering innovative design solutions to prevent operational crises.
• Delivered technical training to over 100 engineers on supporting AT&T products and services for Tier 2 and Tier 3
• Directed training for newly established office in India for incoming technical engineers across multiple technologies, including Riverbed, Packet-Shaper, and Wireless.
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• Designed, installed, and configured core network infrastructure, ensuring robust and scalable systems.
• Led architecture and served as SME for Metro Ethernet ring infrastructure, enhancing network performance and reliability.
• Migrated and installed over 50 PoPs of SIFY core backbone network, significantly improving network coverage and efficiency.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Created VPN infrastructure and allowed for secure remote connections.

• Assisted over 100 customers as Alcatel TAC Engineer, mitigating outages to uphold system reliability.
• Identified potential bugs and worked alongside engineering team to eliminate production outages, minimizing downtime by 50-60%
• Strengthened system reliability and operational efficiency, fostering enhanced business continuity and customer satisfaction.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.

• Designed customer network on Core LAN Switches and WAN routing devices, integrating Voice over Data network using FXS and FXO cards.
• Provided detailed WIFI placement diagrams for wireless domain infrastructure, ensuring optimal coverage and performance.
• Mapped structured cabling using Microsoft tools, enhancing network reliability and efficiency.
• Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
• Managed full network stacks and maintained uptimes of 97%.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Supported users in setup and configuration of wireless bridge networks.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.