YUFAN YANG
Summary
I am a mom of 2 kids. Good at doing multiple priorities with a positive attitude.
Hardworking and passionate job seeker with strong responsibility.
Overview
4
4
years of professional experience
Work History
Flight Attendant
China Eastern Airlines
SHANGHAI
12.2012 - 05.2015
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Handled medical emergencies calmly and competently following established protocols.
Admin
SHANGHAI FENGYI TRADING CO.LTD.
SHANGHAI
05.2011 - 09.2012
- My job scope includes proper documentation and development of company contracts for the imports and exports of the company products. I am also tasked to do financial documentation andother supporting tasks required to facilitate smooth operation of the company.
Education
Diploma - Advertising Design And Production
Shanghai Zhongqiao Vocational And Technical Colleg
Shanghai07.2011
Skills
- Flight Safety
- Emergency Care
- Customer Service
- Passenger Safety Management
- Business Class Service
- Conflict resolution
- Chinese&English reading and speaking
- Singapore driving license 3A
- Microsoft Office
Personal Information
- NRIC: S8988169B (Singapore PR)
- Nationality: Chinese
- Date of Birth: 1989.09.07
- Marital Status: Married
Family
- Name: NG AIK HSIEN Relationship : Husband
Operation: Marketing research Phone: 93667331
- Name: NG JUNTIAN ZAC Relationship : Son
- Name: NG QIYA ZIA Relationship : Daughter
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Flight Attendant
China Eastern Airlines
12.2012 - 05.2015
Admin
SHANGHAI FENGYI TRADING CO.LTD.
05.2011 - 09.2012
Diploma - Advertising Design And Production
Shanghai Zhongqiao Vocational And Technical Colleg