Experienced business and systems analyst with 5 years of IT experience with emphasis in Healthcare and Consulting. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
8
8
years of professional experience
Work History
Senior Systems Analyst
IHiS (Integrated Health Information Systems)
07.2019 - Current
Led project management efforts for the maintenance of Blood Bank systems within the National University Health System and National Healthcare Group.
Fostered close collaboration with vendors throughout the project lifecycle, ensuring successful implementation, rigorous application testing, and seamless support for application patches and upgrades.
Established and maintained strong relationships with laboratory users and support teams, actively addressing routine support issues and driving enhancements.
Senior Analyst
Nielsen
09.2017 - 07.2018
Managed and served prominent clients in the retail and wholesale industries, including P&G, Nestle, Unilever, Parker Pen, and M&G.
Held responsibility for setting up two essential panels: Premium Super Panel and Stationery Panel.
Utilized MySQL for sample selection, ensuring data quality control and validation.
Demonstrated data analytical skills and fundamental statistical knowledge to effectively address client inquiries.
Collaborated with cross-functional peers in the Operations and Technology teams to proactively identify key project risks and potential issues.
Data Analyst
Wedo Marketing & Management Consulting
12.2015 - 08.2017
Internship: October 2015 to June 2016. Hired as a full-time data analyst after graduating from university.
Utilized SQL Server and Microsoft Office to perform comprehensive analysis of business data and forecast customer behavior.
Received the Outstanding Staff Award in 2016.
Projects:
Friso Prestige Customer Analysis: Leveraged databases, Excel, and PowerPoint to generate tailored reports based on client requirements.
Friso BI Dashboard: Utilized Tableau to visualize key metrics such as new customer acquisition, sales volume, and value by regions or month.
Bottega Veneta WeChat Fans Recruitment: Conducted statistical analysis of fan data from various sources and provided summarized reports to analyze the reasons behind changes.
Volvo SMM System: Collected customer data from daily activities and ensured data integrity through Excel-based duplication checks.
Education
Master of Science - Mathematics
National University of Singapore
Singapore
07.2019
Bachelor of Science - Statistics
Donghua University
Shanghai
06.2016
Skills
Strategic Planning
Computer Hardware Knowledge
Performance and Scalability Design
Business Partnerships
Report Writing
MS Office, SQL, Tableau, Matlab
Timeline
Senior Systems Analyst
IHiS (Integrated Health Information Systems)
07.2019 - Current
Senior Analyst
Nielsen
09.2017 - 07.2018
Data Analyst
Wedo Marketing & Management Consulting
12.2015 - 08.2017
Master of Science - Mathematics
National University of Singapore
Bachelor of Science - Statistics
Donghua University
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