Yuen Wee Chew
Summary
Dedicated H&M Store Manager with 7 years and 8 months of experience in the retail industry.Proven track record of driving operational excellence,maximizing sales,and ensuring exceptional customer experiences.Adept at leading and motivating teams to achieve performance goals and maintain visual merchandising standards.Strong communication and problem -solving skills ,combined with a deep understanding of fashion trends and customer preferences.Committed to fostering a positive work environment and consistently exceeding targets through strategic planning and effective team leadership.
Overview
15
15
years of professional experience
Work History
Store Manager
H&M
02.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented safety awareness communications between workers and management.
- Holding a store project manager role to assist on store closure and facility check
- assist on orchard building H&M rebuild project with leading delivery team total 16 headcount to complete more than 16000 pieces stock to ready for visuals presentation and Opening
Section Manager
zara
01.2009 - 12.2015
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
Education
High School Diploma -
SMk Chung Hua
Malaysia12.2005
Skills
- Sales Expertise
- Safety Awareness
- Scheduling Knowledge
- Manage Operations
- Team Leadership
- Mentoring
- Sales Analysis
- Hiring and Onboarding
- Visual Merchandising
- Staff Recruitment
Languages
English
Chinese (Mandarin)
Malay
Timeline
Store Manager
H&M
02.2016 - Current
Section Manager
zara
01.2009 - 12.2015
High School Diploma -
SMk Chung Hua
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