Yuen Rong Tan

• Managed order processing and fulfillment to ensure timely delivery of products.
• Coordinated communication between sales team and clients, enhancing customer satisfaction.
• Utilized CRM software to track sales leads and maintain accurate records.
• Monitored inventory levels and collaborated with procurement for stock replenishment.
• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
• Acted as a liaison between the sales and accounting departments to improve workflow coordination.
• Issued customer invoices based on purchase orders and contract terms; maintained a monthly billing
• Maintained records of accounts receivable and tracked overdue invoices,
• Ensured compliance with tax regulations by correctly applying VAT/GST to all invoices following up with clients to ensure prompt payment.

•Sales Operations & Marketing: Promoting Sales, Handling Promotional Launches, ensuring excellent customer service.

• Leadership & Management: providing training for new employees, planning and allocation of scheduled shifts, managing a team of 6 employees.

• Sales Operations: Managing inventory, conducting stocktakes, handling shipment of stocks and goods

•Processing orders for cleaning supplies

•Conducting marketing activities to sell cleaning products and services online

• Skilled at working independently and collaboratively in a team environment.

• Liaising with companies and clients interested in purchasing products/services

• Cashiering duties

• Providing excellent customer service

• Arranging reservations and bookings for customers

• Administrative duties