Yue Cheng Lee
Summary
Highly proactive manager with 14 years of experience in team leadership in Food And Beverage industry. Background includes sales, management and customer service in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Paul Bakery
09.2020 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Ensure day to day baking is done to SOP requirement
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Area Manager
Timbre
06.2019 - 09.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw budget planning, strategy development, community outreach for organization.
Operation Manager
The Alley
02.2019 - 06.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors (from Shanghai HQ).
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to owners.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Restaurant Manager
Hans Im Gluck
02.2018 - 02.2019
- Headspear catering department during opening of Hans Im Gluck (Second outlet)
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Bar & Restaurant Manager
M Social Hotel
02.2017 - 02.2018
- Lias with suppliers to create quaterly beverage menu including mixology cocktails, and by the season wine menu
- Collaborated with vendors to negotiate favorable contracts for supplies, ensuring cost savings without compromising quality.
- Enhanced overall efficiency by streamlining bar operations and introducing time-saving techniques.
- Boosted revenue through strategic marketing initiatives, menu development, and event promotions.
- Managed inventory control, reducing waste and optimizing stock levels for maximum profitability.
- Daily roster planning of 18hours shift per day
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager
Harry's Bar And Restaurant
02.2015 - 02.2017
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Levant @ Hillcrest Road
02.2013 - 01.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Bar Supervisor
Shirazfnb
08.2009 - 08.2012
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Manage monthly inventory and day to day ordering
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Education
No Degree - Diploma of Hospitality And Tourism Management
Kaplan
Singapore02.2017
Skills
- Operations Management
- Recruitment
- Menu Development
- Staff Management
- Shift Management
- Staff Scheduling
- Order Delivery Practices
- Point of Sale (POS) System Operation
- Pre-Shift Walk-Through
- Complaint Resolution
- Promotions Planning
- Marketing Strategies
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
Paul Bakery
09.2020 - 03.2023
Area Manager
Timbre
06.2019 - 09.2020
Operation Manager
The Alley
02.2019 - 06.2020
Restaurant Manager
Hans Im Gluck
02.2018 - 02.2019
Assistant Bar & Restaurant Manager
M Social Hotel
02.2017 - 02.2018
Assistant Manager
Harry's Bar And Restaurant
02.2015 - 02.2017
Assistant Manager
Levant @ Hillcrest Road
02.2013 - 01.2015
Bar Supervisor
Shirazfnb
08.2009 - 08.2012
No Degree - Diploma of Hospitality And Tourism Management
Kaplan
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