Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Yu Cong Cao

Personal Trainer

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Data Support/Client Service Officer

Parkway Laboratories Services Ltd
12.2021 - 03.2022
  • Perform order entry for PCR (covid) tests and other medical tests, and carrying through with the process of order entry
  • Generating STL sheets, labelling, packing, processing SOT and other tasks related to the ordering process.
  • Training new hires on the aforementioned tasks.

Proactive Monitoring Team

Grab Holdings
12.2018 - 06.2019
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service best practices.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Entered customer interaction details in Zendesk to track requests, document problems and record solutions offered.
  • Supported senior management in executive decision-making by drafting informative reports.

Education

Bachelor of Science - Information Engineering And Media

Nanyang Technological University
Singapore
08.2019 - 06.2023

Skills

Customer service skills

Collaborating with team members

Operations monitoring

First Aid/CPR

Personal training and coaching

Exercise program design

Fitness instruction

Accomplishments

Achieved 3rd placing in FM League's Physique competition 2016, youths division, class C.

Certification

ACE Certified Personal Trainer

Interests

Gaming

High Adrenaline Activities

Bodybuilding

Timeline

ACE Certified Personal Trainer

10-2022

Data Support/Client Service Officer

Parkway Laboratories Services Ltd
12.2021 - 03.2022

Bachelor of Science - Information Engineering And Media

Nanyang Technological University
08.2019 - 06.2023

Proactive Monitoring Team

Grab Holdings
12.2018 - 06.2019

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Yu Cong CaoPersonal Trainer