Gaming
Yu Cong Cao
Personal Trainer
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Data Support/Client Service Officer
Parkway Laboratories Services Ltd
12.2021 - 03.2022
- Perform order entry for PCR (covid) tests and other medical tests, and carrying through with the process of order entry
- Generating STL sheets, labelling, packing, processing SOT and other tasks related to the ordering process.
- Training new hires on the aforementioned tasks.
Proactive Monitoring Team
Grab Holdings
12.2018 - 06.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service best practices.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Entered customer interaction details in Zendesk to track requests, document problems and record solutions offered.
- Supported senior management in executive decision-making by drafting informative reports.
Education
Bachelor of Science - Information Engineering And Media
Nanyang Technological University
Singapore 08.2019 - 06.2023
Skills
Customer service skills
undefinedAccomplishments
Achieved 3rd placing in FM League's Physique competition 2016, youths division, class C.
Certification
ACE Certified Personal Trainer
Interests
High Adrenaline Activities
Bodybuilding
Timeline
ACE Certified Personal Trainer
10-2022
Data Support/Client Service Officer
Parkway Laboratories Services Ltd
12.2021 - 03.2022
Bachelor of Science - Information Engineering And Media
Nanyang Technological University
08.2019 - 06.2023
Proactive Monitoring Team
Grab Holdings
12.2018 - 06.2019
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