Yuan Zhi Tan
Summary
Proven in enhancing customer satisfaction at M1 Limited, I excel in complaint handling and customer support, ensuring efficient resolution of inquiries. My experience spans from retail assistance to customer service, where I've significantly improved client relations by employing active listening and effective communication, alongside proficient data entry skills.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
M1 Limited
04.2023 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Retail Assistant
Swee Heng Bakery
01.2023 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Safe Entry Ambassador
The Furniture Mall
11.2020 - 01.2021
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Bookstore Assistant
Tanglin Secondary School
11.2018 - 12.2018
- Assisted students and staff with purchasing textbooks, stationery, and other school supplies, ensuring accurate transactions and excellent service.
- Processed cash and electronic payments, balancing cash registers at the end of each day.
Education
Bachelor of Engineering - Electrical Engineering
National University of Singapore
Singapore 04-2027
Skills
- Customer support
- Complaint handling
- Data entry
- Time management capabilities
Timeline
Customer Service Officer
M1 Limited
04.2023 - 06.2023
Retail Assistant
Swee Heng Bakery
01.2023 - 03.2023
Safe Entry Ambassador
The Furniture Mall
11.2020 - 01.2021
Bookstore Assistant
Tanglin Secondary School
11.2018 - 12.2018
Bachelor of Engineering - Electrical Engineering
National University of Singapore
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