With over 10 years of experience in the banking sector, I am a skilled business & system analyst in my past careers. I have a CSPO certification and a strong background in agile methodologies, data analysis and business analysis, which enable me to deliver value-added solutions for complex and dynamic business needs. I work closely with stakeholders and development teams to deliver multiple projects involving digital transformation, customer experience, process improvement and risk management. I am eager and passionate to leverage my expertise and experience to support the bank's strategic goals and vision.
Business Analyst at OCBC, Singapore Jan 2021 - July 2023
Business analyst (domain in corporate business loan) who has implemented end to end pre-approved business loan solution for Emerging Business Banking.
Improved business processes by analyzing current practices and recommend optimization strategies.
Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
Strong background in Agile methodologies, data and business analysis.
Collaborated with stakeholders and development team to achieve business goals.
System Analyst at OCBC, Singapore April 2014 — Dec 2020
Team Lead in IT BAU for Global Wholesale Banking applications.
Provide IT solutions to enhance or close the current design gaps which helped business to increase cost efficiency.
Collaboration with business units internationally (Singapore, Malaysia, China and other international business units).
Crisis management and stakeholder management.
Senior business analyst to lead a team to provide IT solution for Health Science Authority (HSA).
IT transformation to replace paper-based processes, eliminate human errors and streamline workflow for better productivity.
Implemented online workflow solution for client to create and process cases as their daily BAU.
Requirements gathering and stakeholder management.
Implemented IT projects for OCBC. One is Online Corporate Loan Processing for Global Wholesale Banking and the other one for Emerging Business Loan.
Collaborated with stakeholders to identify business opportunities and requirements.
Defining clear requirements and effectively communicating them to technical teams.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
6-month internship in KPMG for final year school project to assist lead business analyst in 2-Factor Authentication project for DBS bank. And KPMG offered job after internship to complete the project.
Fast Learner
Project Management
Critical Thinking
Financial Planning
Team Collaboration
Data Analytics
Leadership
Bilingual