Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
ADDITIONAL INFORMATION
Timeline
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Yu Mei, REMY

Yu Mei, REMY

Singapore

Summary

Adept in strategic planning and develop new customers, enhanced business growth by fostering strong relationships and implementing sales strategies. Showcasing exceptional coordination ability and communication skills, proven track record in improving service delivery and driving sales growth. Team-oriented with strong focus on collaboration and achieving results, adaptable to changing business needs, and reliable in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Acquisition Manager

UOB
11.2024 - Current
  • Acquiring new high-net-worth individuals and affluent clients for UOB Privilege Banking division. Identify and generate potential leads through networking, referral, events and direct outreach.
  • Achieve set acquisition targets and KPIs related to new clients, assets under management (AUM) and revenue generation.
  • Collaborate closely with the marketing, product and wealth management teams to ensure alignment of client acquisition efforts with overall business objectives. Work alongside relationship managers, private bankers and investment advisors to create holistic financial strategies for clients.

Assistant Manager

MBS
07.2022 - 08.2024
  • Worked with the Market Development sales team to drive business in target markets and fostered a collaborative culture.
  • Developed strong professional relationships with customers to drive incremental visitation and protected the integrity of Marina Bay Sands.
  • Contributed to collaborative strategic planning processes, assisting in the timely implementation of initiatives for optimal growth and profitability.

Butler Services (Senior Butler)

MBS
07.2018 - 07.2022
  • Developed exceptional customer service skills through extensive experience with VIPs and celebrities.(Such as Fann Wong, JJ Lin, Mark Lee, David Beckham, Donnie Yen...)
  • Competent in providing security services such as surveillance, access control.
  • Proficient in handling all facets of housekeeping, laundry, errands, and organizing events.

HSKP Coordinator, Trainer and Supervisor

MBS
10.2013 - 07.2018
  • Implemented new hire training program to onboard and train new employees within operations. Conduct one-on-one coaching sessions with employees to develop their skills and knowledge.
  • Trained new employees on company policies, procedures and work ethics.
  • Oversaw the training of new employees on job responsibilities and expectations.
  • Set performance goals for staff members and helped teams meet important deadlines.


Education

Bachelor's Degree - Hotel and Tourism Management

Hu Bei University Of Economics
CHINA
06-2013

Skills

  • Sales Growth
  • Customer acquisition
  • Customer Relationship Management
  • Sales Strategies
  • Independent and team work
  • Coordinate ability
  • Handle guest challenge
  • Problem Resolution
  • Staff Management
  • Excellent Communication

Certification

  • Best of Best nominee in 2017
  • Winner of team member from 2018 to 2020
  • EXSA Award 2020
  • The most improved Butler 2021
  • Butler of the Month on May 2021
  • One MBS Achiever in 2024

LANGUAGES

Chinese (Mandarin) - Native
English - Bilingual

ADDITIONAL INFORMATION

Since joining the sales team in July 2022, I have consistently generated nearly a million SGD in monthly revenue for MBS. My significant contributions were recognized in 2024 when I received the prestigious One MBS award, underscoring my major advancements in the sales field.

Timeline

Client Acquisition Manager

UOB
11.2024 - Current

Assistant Manager

MBS
07.2022 - 08.2024

Butler Services (Senior Butler)

MBS
07.2018 - 07.2022

HSKP Coordinator, Trainer and Supervisor

MBS
10.2013 - 07.2018

Bachelor's Degree - Hotel and Tourism Management

Hu Bei University Of Economics

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Yu Mei, REMY