Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yu Ang

Summary

Dynamic and empathetic professional with a proven track record at NEON Global, excelling in guest relations and stress tolerance. Recognized for enhancing customer satisfaction through exceptional communication and problem-solving skills, while maintaining a professional appearance. Adept at managing high-pressure situations, ensuring seamless experiences for guests, and fostering a positive atmosphere.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Experienced with simultaneous and consecutive interpretation, ensuring seamless communication in various scenarios. Utilizes deep linguistic understanding to accurately convey messages. Track record of maintaining impartiality and confidentiality while delivering high-quality language services.

Overview

5
5
years of professional experience

Work History

Harry Potter Interactive Experience Host

NEON Global
11.2024 - Current
  • Maintained a clean and organized workspace to optimize productivity and ensure safety standards were met.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Coordinated with maintenance teams to address any necessary repairs swiftly, minimizing disruption to guests.
  • Contributed positively to the overall atmosphere of the property by maintaining a professional demeanor at all times.
  • Resolved guest concerns promptly, leading to increased positive feedback.

Ice Cream Cafe Crew

5themoments
11.2022 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared ice creams, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Cafe Server

Cafe Kreams
10.2022 - 11.2022
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Contributed to team success by working collaboratively with other servers and kitchen staff.
  • Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
  • Served customers by preparing food trays for consumption and packaging up takeout orders.
  • Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
  • Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
  • Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
  • Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
  • Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.
  • Operated cash registers to process cash, credit and debit transactions.
  • Joining forces with fellow servers to tackle large catering events, resulting in successful execution of special functions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Ola Beach Club
07.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Streamlined order-taking process to minimize wait times for diners.

SafeEntry Personnel

InDeGrey
12.2021 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Intern

HYT Pte Ltd
12.2020 - 03.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Boosted social media engagement through creative content creation.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Education

Bachelor's - Business Major in Marketing

RMIT
Australia
12-2025

Diploma - International Business

SIM Global Education
Singapore
06-2024

No Degree - Business Services

ITE College Central
Singapore
12-2021

Skills

  • Strong empathy
  • Exceptional communication
  • Stress tolerance
  • Guest relations
  • Professional appearance
  • Social perceptiveness
  • Cross-cultural sensitivity
  • Language proficiency
  • Guest greeting
  • Customer service expertise
  • Queue management
  • Ticketing systems
  • Ticket confirmation
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Intermediate (B1)

Timeline

Harry Potter Interactive Experience Host

NEON Global
11.2024 - Current

Ice Cream Cafe Crew

5themoments
11.2022 - 12.2022

Cafe Server

Cafe Kreams
10.2022 - 11.2022

Server

Ola Beach Club
07.2022 - 08.2022

SafeEntry Personnel

InDeGrey
12.2021 - 02.2022

Intern

HYT Pte Ltd
12.2020 - 03.2021

Bachelor's - Business Major in Marketing

RMIT

Diploma - International Business

SIM Global Education

No Degree - Business Services

ITE College Central

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Yu Ang