YS Oung
Senior Marketing Executive / Senior Customer Services Executive
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager. Ready to help team achieve company goals.
Gain experience and more exposure in the industry.
Able constantly exposed to new skills and knowledge on the job
Overview
17
17
years of professional experience
4
4
Languages
Work History
Inside Sales Cum PA
Amble Electronics Pte Ltd
08.2023 - Current
- Daily RFQ activities from sales.
- Order loading in system when the order is confirmed by sales
- Check and do PR approval
- Shipment arrangement when sales are needed.
- Laise with the purchaser for more information on RFQ and order loading.
- Re-submit the RFQ to the system once it expires.
- Handle and prompt update of urgent requests from sales group to meet customer requirements such as quality issue, shipment schedule (pull-in & push-out) and shipment arrangement as per customer request to factory
- RMA
- Submit rebate to finance when the date is due.
- Genarate the invoice and packing list for sales when shipment is arranged.
- Laise with customers to get more RFQ / order.
- Genarate the quotation to customer when the purchaser is quoted in the system.
etc..
Product Marketing Engineer
Excelpoint Systems (Pte) Ltd
11.2022 - 08.2023
- RFQ, work on contract pricing/re-validation/request price from supplier. Liaise with suppliers and follow-up on quotation
- Work with PM and Sales for quarterly price negotiation
- Maintain inventory and control to a healthy level
- Liaise and co-ordinate with sales admin/Logistics/factory to ensure smooth delivery and other related matters.
- Liaise with suppliers for stock, schedule pull in/push out.
- Prepare weekly POS report to supplier
- Update latest lead time, product changes and quarterly pricing to sales people and upload data in system
- Generate report to PM for present when needed.
- Prepare QBR slide for PM to presentation.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Bi-Weekly Forecast from supplier
- Weekly report for POS and Inventory level update to supplier.
- Margin Enhancement report for Management by Monthly.
- Evaluated consumer preferences and behaviors, combined with market trends
and historical data, to adjust and enhance campaigns. - Created printed marketing materials designed to drive campaigns.
Marketing Assistant
Excelpoint Systems (Pte) Ltd
06.2020 - 11.2022
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- RFQ, review contract pricing/re-validate/submit quotes in the supplier system.
Liaise with suppliers and follow-up on quotations. - Compiled product, market and customer data to generate informed sales and profit projections.
- Prepare POS / Inventory report on a weekly basis to supplier
- Prepare Ship & Debit report on a monthly basis to supplier
- Check and approve daily PO pricing, release PO and work on reschedule/cancellation with factory
- Maintain inventory and control to a healthy level
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
Marketing Assistant - Executive
WT Microelectronics Singapore Pte Ltd
05.2018 - 05.2019
- Handle daily RFQ, quote submissions in the supplier system. Liaise with suppliers and follow-up on quotations.
- Prepare weekly POS ship and debit report/Inventory report to supplier
- Check and do PR approval
- Ensure order/ product margin and issue approval for sales.
- Monitor inventory levels and work with sales for aging stocks
Senior Customer Service Executive
WT Microelectronics Singapore Pte Ltd
03.2018 - 06.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced department structure and workflows to increase coverage and team efficiency in the face of dynamic demands.
- Pull in & Push out request by customer
Senior Program Executive
Avnet Malaysia Sdn Bhd
06.2017 - 02.2018
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Pull in & Push out request by customer
- Weekly Backlog
- Resolved customer billing errors by researching issues in the system, asking openended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced department structure and workflows to increase coverage and team efficiency in the face of dynamic demands.
Customer Service Executive
Avnet Malaysia Sdn Bhd
12.2014 - 06.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced department structure and workflows to increase coverage and team efficiency in the face of dynamic demands.
- Pull in & Push out request by customer
Document Control, Senior Executive
Zoomic Technology
12.2009 - 11.2014
- Contributed to the design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Managed training courses, setup and maintenance for document control systems.
Costing, General Clerk, Junior Executive
Zoomic Technology
02.2008 - 12.2009
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff members for review, changes and approval.
- Costing on spare parts during FAB.
- Data entry on part pricing (FAB, spare part, mechanical part, electrical part, pneumatic part, PCB, PCBA)
- Generate report to Management for review and decision-making.
- Perform clerical duties to support Management Operations.
Education
No Degree - O'Level
SMJK CONVENT DATUK KERAMAT
Skills
Additional Sills:
*EFFECTIVE IMPLEMENTATION OF DOCUMENT CONTROL SYSTEM
CERTIFIED BY PERA NEVILLE CLARKE
*MICROSOFT WINDOWS VISTA & MICROSOFT OFFICE 2007
CERTIFIED BY MCSB EDUCATION & MICROSOFT CERTIFIED PARTNER
*MICROSOFT FRONTPAGE
*MICROSOFT WORD (ADVANCED LEVEL)
*MICROSOFT EXCEL (ADVANCED LEVEL)
INTRODUCTION TO INTERNET CERTIFIED BY KDU COLLEGE & SMJK CONVENT DATUK KERAMAT
* INTRODUCTION TO WINDOW
* MICROSOFT WORD
* MICROSOFT EXCEL
* MICROSOFT POWERPOINT
CERTIFIED BY KDU COLLEGE & SMJK CONVENT DATUK KERAMAT
Languages
4,2,6,4
Timeline
Inside Sales Cum PA
Amble Electronics Pte Ltd
08.2023 - Current
Product Marketing Engineer
Excelpoint Systems (Pte) Ltd
11.2022 - 08.2023
Marketing Assistant
Excelpoint Systems (Pte) Ltd
06.2020 - 11.2022
Marketing Assistant - Executive
WT Microelectronics Singapore Pte Ltd
05.2018 - 05.2019
Senior Customer Service Executive
WT Microelectronics Singapore Pte Ltd
03.2018 - 06.2020
Senior Program Executive
Avnet Malaysia Sdn Bhd
06.2017 - 02.2018
Customer Service Executive
Avnet Malaysia Sdn Bhd
12.2014 - 06.2017
Document Control, Senior Executive
Zoomic Technology
12.2009 - 11.2014
Costing, General Clerk, Junior Executive
Zoomic Technology
02.2008 - 12.2009
No Degree - O'Level
SMJK CONVENT DATUK KERAMAT
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