Summary
Overview
Work History
Education
Nationality
Languages
Timeline
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Yow Jia Qi

Assistant Area Manager

Summary

Experienced and committed professional with a robust enthusiasm for the service sector, backed by a proven five-year track record in offering strategic guidance and practical solutions to meet or surpass company targets and standards. Proficient in grasping diverse company profiles and operational intricacies, adeptly aligning actions with corporate objectives, vision, and mission. Demonstrates outstanding organizational acumen, excelling in multitasking and time management to consistently achieve results within established deadlines. Skilled in training and mentoring new team members, showcasing effective leadership qualities as both a team player and team leader, guiding teams toward the attainment of their objectives. Possesses sharp observational skills and a proactive communication style. Committed to taking ownership, self-motivation, and continuous personal development.

Overview

7
7
years of professional experience

Work History

Assistant Area Manager

Kopitiam Investment Pte Ltd
03.2024 - Current
  • Leveraged data-driven insights to guide decision-making processes and implement targeted improvements in areas such as store layout, product assortment, or employee scheduling.
  • Managed budgets and financial reports to ensure profitability, identifying areas for improvement and cost-saving measures.
  • Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
  • Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
  • Fostered a positive work environment through open communication channels between employees at all levels of the organization.
  • Implemented marketing strategies to increase brand awareness and drive sales growth in the assigned area.
  • Optimized inventory levels by implementing effective ordering processes, reducing waste and saving costs.
  • Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
  • Conducted regular store audits to maintain consistent operational standards throughout the region.
  • Collaborated with other Area Managers to share best practices and optimize overall company performance.
  • Recruited hired, and trained new team members, creating a high-performing workforce across multiple locations.
  • Successfully opened new locations within the region, ensuring smooth operations from day one.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory count to verify stocks level, address discrepancies, and forecast future needs

Operation Executive

Jumbo Seafood Group of Restaurants
07.2023 - 02.2024
  • Lead and supervise the team, ensuring that the outlets maintain the highest quality of service standards
  • Assist the Assistant Operation Director in performing duties related to marketing, operational plans, and other special outlet functions
  • Handle any customers' feedback on food quality and service
  • Supervise, support, and confirm that the outlets adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards, policies, and procedures
  • Plan staff roster based on the outlet's operational requirements
  • Monitor daily sales reports for outlets and provide regular updates to management
  • Supervise and support the operations of at least seven outlets
  • Opening of blanket PO for operations team
  • Setting up meetings and writing of minutes
  • Authorize and review Purchase Requisitions for outlets using SAP
  • Ad-hoc responsibilities assigned by the superior.

Assistant Restaurant Manager

Aston Food & Beverage Pte Ltd
06.2022 - 05.2023
  • Ensure a superior level of cleanliness and hygiene within the customer premises
  • Achieve and uphold the highest standards in food, beverage, and services quality
  • Assist in maintaining optimal condition of all equipment
  • Support back of house (BOH) operations, including food presentation, kitchen protocols, and other service-related areas
  • Coordinate responsibilities within the department effectively
  • Follow precise procedures and demonstrate meticulousness in completing assigned secondary tasks
  • Provide training to both front and back of house (FOH/BOH) personnel
  • Keep a vigilant eye on guest comments and complaints, promptly addressing and correcting any issues.

Facility Service Specialist

ISS Facility Service Pte Ltd
10.2020 - 05.2022
  • Maintain a high standard of hygiene and cleanliness within customer premises
  • Demonstrate excellent customer service by greeting, smiling, and thanking customers and colleagues
  • Present a professional image through proper grooming, ensuring a pleasant, clean, and neat appearance
  • Uphold hygiene standards in hospital wards and intensive care units, performing general duties throughout hospitals/polyclinics
  • Perform tasks such as underbeds cleaning, spot cleaning spillages, bed discharges (including bed making and changing bed sheets), and terminal cleaning
  • Ensure cleanliness and hygiene standards are met, complying with health, safety, and environmental procedures
  • Promptly report accidents/incidents to superiors
  • Effectively manage stock levels and maintain orderly janitorial and storage areas
  • Undertake duties and projects as assigned by superiors
  • Supervise junior staff, conducting daily inspections to identify areas for improvement.

Management Trainee

Palm Beach Seafood Restaurant
04.2019 - 09.2020
  • Assist the F&B Operations Management Team in supervising the outlet, ensuring its profitability and setting high standards for customer service and dining experiences
  • Manage day-to-day operations of the outlet, including scheduling, opening, and closing procedures
  • Provide exceptional customer service to guests and handle customer complaints efficiently
  • Ensure the restaurant operates smoothly, taking responsibility for maintenance and promptly addressing damaged areas to save costs
  • Maintain and update the equipment list under my management every three months, advising the manager on restocking needs
  • Foster a cohesive team environment, addressing customer concerns and adapting well to the fast-paced setting
  • Approach tasks with enthusiasm and positivity, while also providing effective coaching and counseling to staff when necessary
  • Undertake any additional duties as assigned by the Restaurant Manager.

Personal Banker Wealth

RHB Bank
05.2018 - 12.2018
  • To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
  • To promote and professionally sell Unit Trust and Banca products to existing and potential customers
  • To maintain regular contacts with customers to develop relationship for higher share of customers wallet
  • Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
  • Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals
  • Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
  • Compliance to Bank policy, procedures and observe sales code of ethics
  • Brought forth a strong understanding of banking processes and protocols
  • Worked to ensure the confidentiality and privacy of clients
  • Worked with a client-oriented spirit
  • Effectively resolved client queries and complaints.

Premier Relationship Manager

Maybank
08.2017 - 04.2018
  • Acquire and foster relationships with high net worth customers with the objective of generating revenue
  • Prepare and pro-actively execute sales plans for individual prospective customers by using internal sources and marketing activities
  • Market investment products and cross-sell bank consumer products to new and existing customers that include lending products, credit cards, Islamic banking products, insurance and investment product
  • Foster customer relationship by adopting an advisory role to provide value added services
  • Provide after sales service to strengthen relationships and ensure consistent delivery of superior banking experience
  • Ensure customer loyalty and promote brand identity by providing excellent customer service through regular contact with clients, keeping abreast of latest updates and conducting reviews on usage of our range of products
  • Worked to ensure the confidentiality and privacy of clients
  • Worked with a client-oriented spirit
  • Brought forth a strong understanding of banking processes and protocols.

Education

Bachelor of Operation Management -

University Utara Malaysia
Kedah

Nationality

  • Singapore

Languages

Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)

Timeline

Assistant Area Manager

Kopitiam Investment Pte Ltd
03.2024 - Current

Operation Executive

Jumbo Seafood Group of Restaurants
07.2023 - 02.2024

Assistant Restaurant Manager

Aston Food & Beverage Pte Ltd
06.2022 - 05.2023

Facility Service Specialist

ISS Facility Service Pte Ltd
10.2020 - 05.2022

Management Trainee

Palm Beach Seafood Restaurant
04.2019 - 09.2020

Personal Banker Wealth

RHB Bank
05.2018 - 12.2018

Premier Relationship Manager

Maybank
08.2017 - 04.2018

Bachelor of Operation Management -

University Utara Malaysia

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Yow Jia QiAssistant Area Manager