Youssouf Hafnaoui
Singapore
Summary
Experienced in a various industries such as:
Information technology, Higher education, Sales and retail,
Health and medical assistance and Administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
IT Administrator
Credit Agricole CIB
01.2022 - 10.2023
- Managing over 360 applications related to access management.
- Familiar with ticketing system like: Grant and Metis (Servicenow) requests.
- Incident management and providing troubleshooting methods and find the root cause of incidents.
- Escalate to a respective team if incidents is out of scope.
- Effective handling of various ticketing tools and management.
- Enhanced system performance through thorough analysis, identifying areas for improvement and implementing necessary changes.
- Reduced downtime by proactively monitoring systems and resolving issues before they escalated.
- Improved client satisfaction rates with timely communication and transparent progress updates throughout project lifecycle.
- Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
Student Enrollment Advisor
Study Group Limited Singapore
05.2021 - 10.2021
- Attending weekly and monthly global products updates for all regions (UKEU, HENA, ANZ).
- Manage students enquiries and applications journey from enquiry and placing offers to confirmation and arrival at international study center ISC.
- CSEA is to advise new students enquiries on studying higher education, and to provide information's to students on study options within our education portfolio.
- Work alongside sales and marketing to understand and identify market trends and opportunities for students recruitment.
- Ability to use Costumer relationship management CRM and salesforce programs.
- Knowledge of students international requirements.
- Maximize conversion rates.
Medical Coordinator
TAC Singapore Pte Ltd
10.2019 - 05.2020
- Facilitating and interpreting for Arab patients coming from middle east and UAE to complete their medical follow-up and treatments at the hospitals and clinics in Singapore.
- Translating from English to Arabic and vice versa during patient's medical consultations, technical visits, A&E and Pharmacy.
- On-call duties rotations for emergency visits, after working hours OT,
- Manage transport and schedule.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Communicated with patients, ensuring that medical information was kept private.
Sales Consultant
Skechers
07.2019 - 09.2019
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales Executive
Diprofarm
12.2012 - 12.2014
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Sales Executive
Diprofarm
01.2015 - 01.2016
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
No Degree - Lean Onboarding Methodology
Credit Agricole CIB
Singapore, Null, Singapore09.2022
No Degree - Certificate of Competency
Skechers
Singapore07.2020
No Degree - Computer And Information Sciences
Centre of Employment And Professional Training
Algeria03.2018
Bachelor of Arts - Political Science
University Oran 2 Mohamed Ben Ahmed
Algeria06.2012
High School Diploma -
National Reconciliation
Algeria06.2007
Skills
- Server Management
- Active Directory
- User Support
- Permissions and Access Control
- Incidents Management
- Identity Account Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
IT Administrator
Credit Agricole CIB
01.2022 - 10.2023
Student Enrollment Advisor
Study Group Limited Singapore
05.2021 - 10.2021
Medical Coordinator
TAC Singapore Pte Ltd
10.2019 - 05.2020
Sales Consultant
Skechers
07.2019 - 09.2019
Sales Executive
Diprofarm
01.2015 - 01.2016
Sales Executive
Diprofarm
12.2012 - 12.2014
No Degree - Lean Onboarding Methodology
Credit Agricole CIB
No Degree - Certificate of Competency
Skechers
No Degree - Computer And Information Sciences
Centre of Employment And Professional Training
Bachelor of Arts - Political Science
University Oran 2 Mohamed Ben Ahmed
High School Diploma -
National Reconciliation
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