You Jia Tan
Summary
Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve physical strength, stamina and health. Knowledgeable professional specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Health Wellness Lifestyle Coach
Nu Skin Singapore Pte Ltd
07.2013 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
Financial Planner
Prudential Singapore
09.2009 - 04.2013
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Continuously updated industry knowledge through professional development opportunities and staying abreast of market trends.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
- Increased client satisfaction by providing personalized financial planning services and investment recommendations.
Store Manager
Melaleuca Southeast Asia (Singapore) Pte Ltd
12.2006 - 10.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Supermarket Manager
Cold Storage Singapore
08.1995 - 06.2006
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
- Managed financial aspects of supermarket operations, including budgeting, revenue tracking, and expense control.
- Improved overall sales growth through effective merchandising strategies and targeted promotions.
- Implemented loss prevention strategies to minimize theft occurrences and improve overall profitability.
Education
High School Diploma -
Singapore Polytechnic
Dover Road05.1995
Skills
- Leadership Qualities
- Teamwork orientation
- Client Relationship Development
- Sales acumen
- Honest and Dependable
- Attention to Detail
- Critical Thinking
- Microsoft Excel
- Client Relations
- Know Your Customer
- Analytical Thinking
- Customer Complaint Resolution
- Client Engagement
- Customer Referrals
- Customer Expectations Management
- Product Promotion
- Relationship Building
- Appointment Scheduling
- Maintaining Client Records
- Upselling strategies
- Products knowledge
- Endurance
- Networking and partnerships
- Product Demonstrations
- Training and mentoring
- Goal Setting and Tracking
Timeline
Health Wellness Lifestyle Coach
Nu Skin Singapore Pte Ltd
07.2013 - Current
Financial Planner
Prudential Singapore
09.2009 - 04.2013
Store Manager
Melaleuca Southeast Asia (Singapore) Pte Ltd
12.2006 - 10.2008
Supermarket Manager
Cold Storage Singapore
08.1995 - 06.2006
High School Diploma -
Singapore Polytechnic
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