Yoshi Affroza
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Always hardworking and willing to learn to improve myself !
Overview
6
6
years of professional experience
Work History
Condo Management @ Amber Park
Knight Frank
12.2023 - Current
- Responded to inquiries from callers seeking information.
- Managed Residents feedbacks & enquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Following up on pending queries & issues.
- Handling & communicating with 592 unit residents queries daily through email , Whatsapp & phone calls
Bungalow Receptionist
National Service Resort & Country Club
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handle Check In & Check out for members and non-members of the Club
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries regarding Bungalow Chalet pricing.
- Maintained confidentiality of information regarding clients and company.
- Handle more than 30 Bungalow Check Ins & Out Daily
Receptionist
Chinese Swimming Club
03.2022 - 06.2023
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy members.
- Handled cash transactions and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered multi-line phone system and transferred callers to appropriate department or staff.
- Collected deposits, fees, and payments for membership .
- To promote the club various memberships & what facilities we offer
- To follow up with members if there are interested in buying the club membership via email or phone call.
- Excellent in excel & word documents.
Brand Ambassador
Atome
11.2022 - 12.2022
- To explain to customer what the app is and what it offers
- To understand products according to the allocated store for the day
- Assist them during payment and the usage of the app
- To promote that our app is a "Buy Now Pay Later " with zero interest
- To show them where to track their bills in the app.
- To accept rejections and know the right target audience .
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
Barista
TheBlackHole Company
07.2021 - 01.2022
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items likes cakes.
- Maintained regular and consistent attendance and punctuality.
- Provide a friendly and good customer service .
- Always have the "customer is always right" mindset
- Keep drinks , foods and table clean at all times
- To follow SOP
- To collate payment before closing and sees if it tallies with the sale for the day
- Daily Stock Take
- Close relationship with the store manager
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Took a on-job course for coffee making and coffee arts
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Upsell food and drinks according to their preferences
- Memorized recipes for specialty coffee beverages and food as it changes every 3 months .
- To recommend different dishes and set meals to be sold in the store to attract more customers
Barista Shift Lead
RumiThePoetsCup
04.2020 - 12.2021
- Served consistent portions following recipes .
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- To upsell drinks according to customer preferences .
- Daily stock taking
- Monitored food inventory and supplies to prevent waste.
- Follow provided SOP
- Monitored drinks preparation, production, to avoid delaying customer orders .
- Train newcomers with cashiering , understanding the products , teaching step-by-step different drinks .
- To recommend using different ingredients during R&D to safe cost but still satisfy customer tastebud .
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- To keep area clean and hygienic .
Bar Waitress
Halia Botanic Gardens
12.2018 - 12.2021
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Communicated with guests to record orders and assess needs.
- Handled complaints and questions relating to drinks or food promptly.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Tear down and set up for next event following the floor plan
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- To be clear with every event menu be it Set meals or Buffet
- Maintained clean and organized bar area.
- Performed opening and closing duties within bar area according to schedule.
- To ensure food are served at the time given to avoid in delays .
- To know customers who has food allergies.
- Prepare welcome drinks for every event according to what they have chosen .
Education
No Degree - Business Administration
ITE College East
Simei 02.2022
Skills
- Answer Telephone Calls
- Administrative and Clerical Support
- Reception Desk Management
- Restock Shelves
- Office Administration
- Excel
- Customer and Client Relations
- Google Docs
- Microsoft Office
- Organization and Efficiency
- Sorting and Labeling
- Call Transfers
- Business Administration
Timeline
Condo Management @ Amber Park
Knight Frank
12.2023 - Current
Bungalow Receptionist
National Service Resort & Country Club
06.2023 - 09.2023
Brand Ambassador
Atome
11.2022 - 12.2022
Receptionist
Chinese Swimming Club
03.2022 - 06.2023
Barista
TheBlackHole Company
07.2021 - 01.2022
Barista Shift Lead
RumiThePoetsCup
04.2020 - 12.2021
Bar Waitress
Halia Botanic Gardens
12.2018 - 12.2021
No Degree - Business Administration
ITE College East
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