Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic
Yoonkyung Kim (Dana)

Yoonkyung Kim (Dana)

Bukit Panjang

Summary

Professional in hospitality with strong interpersonal skills and commitment to delivering outstanding guest experiences. Adept at resolving guest concerns, coordinating team efforts, and adapting to changing needs. Proficient in front desk operations, customer relations, and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Officer

One Farrer Hotel (5-Star Hotel)
05.2024 - Current
  • Handle guest inquiries and complaints professionally
  • Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.

Barista

Eupcheon-ri 382 Dessert Café
12.2022 - 05.2023
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Part timer

Shilla Stay, Busan (4-Star Hotel)
08.2022 - 12.2022
  • Assisted in coordinating between kitchen and service teams to ensure smooth workflow
  • Displayed desserts neat and tidy and complied with high standard of hygiene
  • Worked effectively in fast-paced environments.

Server

Chinese restaurant
02.2022 - 06.2022
  • Maintained restaurant clean and attended incoming calls and made reservation
  • Served food and beverages promptly with focused attention to customer needs.

Salesclerk

Bakery
07.2021 - 12.2021
  • Provided customer assistance and product information, handing payment systems
  • Arranged items and checked inventory, ensuring optimal product availability

Education

Bachelor of Business Administration - Management Information Systems and AI Business

Hanyang Cyber University
07.2025

High School Diploma -

Busan Tourism High School
Busan
02-2024

Skills

  • Guest relations
  • Complaint handling
  • Professional appearance
  • Cross-cultural sensitivity
  • Reservation management
  • Detail-oriented
  • Tourism industry insight

Certification

  • Industrial Engineer Cook, Korean Food / HRD Korea (2023-09-22)
  • Craftsman Cook, Chinese Food / HRD Korea (2023-06-22)
  • Craftsman Cook, Korean Food / HRD Korea (2022-09-15)
  • Craftsman Cook, Western Food / HRD Korea (2022-07-21)
  • Korean Tea Master Level 2 / International Tea Club (2022-03-02)

Language

Korean - Native
English - Upper Intermediate

Timeline

Guest Service Officer

One Farrer Hotel (5-Star Hotel)
05.2024 - Current

Barista

Eupcheon-ri 382 Dessert Café
12.2022 - 05.2023

Part timer

Shilla Stay, Busan (4-Star Hotel)
08.2022 - 12.2022

Server

Chinese restaurant
02.2022 - 06.2022

Salesclerk

Bakery
07.2021 - 12.2021

Bachelor of Business Administration - Management Information Systems and AI Business

Hanyang Cyber University

High School Diploma -

Busan Tourism High School

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Yoonkyung Kim (Dana)