Yoonkyung Kim (Dana)
Bukit Panjang
Summary
Professional in hospitality with strong interpersonal skills and commitment to delivering outstanding guest experiences. Adept at resolving guest concerns, coordinating team efforts, and adapting to changing needs. Proficient in front desk operations, customer relations, and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Officer
One Farrer Hotel (5-Star Hotel)
05.2024 - Current
- Handle guest inquiries and complaints professionally
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
Barista
Eupcheon-ri 382 Dessert Café
12.2022 - 05.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Part timer
Shilla Stay, Busan (4-Star Hotel)
08.2022 - 12.2022
- Assisted in coordinating between kitchen and service teams to ensure smooth workflow
- Displayed desserts neat and tidy and complied with high standard of hygiene
- Worked effectively in fast-paced environments.
Server
Chinese restaurant
02.2022 - 06.2022
- Maintained restaurant clean and attended incoming calls and made reservation
- Served food and beverages promptly with focused attention to customer needs.
Salesclerk
Bakery
07.2021 - 12.2021
- Provided customer assistance and product information, handing payment systems
- Arranged items and checked inventory, ensuring optimal product availability
Education
Bachelor of Business Administration - Management Information Systems and AI Business
Hanyang Cyber University
07.2025
High School Diploma -
Busan Tourism High School
Busan02-2024
Skills
- Guest relations
- Complaint handling
- Professional appearance
- Cross-cultural sensitivity
- Reservation management
- Detail-oriented
- Tourism industry insight
Certification
- Industrial Engineer Cook, Korean Food / HRD Korea (2023-09-22)
- Craftsman Cook, Chinese Food / HRD Korea (2023-06-22)
- Craftsman Cook, Korean Food / HRD Korea (2022-09-15)
- Craftsman Cook, Western Food / HRD Korea (2022-07-21)
- Korean Tea Master Level 2 / International Tea Club (2022-03-02)
Language
Korean - Native
English - Upper Intermediate
Timeline
Guest Service Officer
One Farrer Hotel (5-Star Hotel)
05.2024 - Current
Barista
Eupcheon-ri 382 Dessert Café
12.2022 - 05.2023
Part timer
Shilla Stay, Busan (4-Star Hotel)
08.2022 - 12.2022
Server
Chinese restaurant
02.2022 - 06.2022
Salesclerk
Bakery
07.2021 - 12.2021
Bachelor of Business Administration - Management Information Systems and AI Business
Hanyang Cyber University
High School Diploma -
Busan Tourism High School
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