YOONG CHOEN (STEVE) LEE
Mr
Summary
Experienced professional with a Diploma in Business Information Systems and 12 years of diverse working experience in customer handling and sales. Demonstrated success in driving sales growth, improving customer satisfaction, and optimizing operational efficiency. Proven abilities in team leadership, strategic planning, and implementing effective marketing strategies to achieve business objectives. Seeking a challenging role in a reputable organization to utilize and enhance skills for professional growth and development.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales and Project Manager
Success Succeed Successful Pte. Ltd.
05.2023 - Current
- Generating business opportunities and securing contracts and oversee the successful execution of projects, ensuring are delivered on time, within budget, and to the client's satisfaction
- Effective collaboration and communication between these roles are critical to achieving overall organizational success and client satisfaction in subcontractor organizations
Software Support Specialist
Info-Tech Systems Integrators Pte. Ltd.
03.2021 - 05.2023
- Ensuring that customers can effectively use the software to manage payroll processes efficiently and accurately
- It involves a combination of technical expertise, customer service skills, and a proactive approach to solving problems and improving software usability
Assistant Project Manager
Weavepact & Associate Pte. Ltd.
09.2019 - 04.2020
- Proactive communication, responsiveness to client needs, meticulous project management, and a commitment to delivering high-quality outcomes that meet or exceed client expectations
- Building strong relationships based on trust, professionalism, and effective problem-solving is essential for successful project execution and client satisfaction
Project Executive
Unitrio Trading Pte. Ltd.
07.2017 - 08.2019
- Managing customer interactions in the field requires effective communication, proactive problem-solving, and a commitment to meeting customer expectations while upholding project objectives and standards
- It's about creating a positive experience that reflects well on the subcontractor and contributes to successful project outcomes
Computer Technician
NCS Pte. Ltd.
06.2014 - 06.2017
- Revolves around providing excellent support, resolving issues efficiently, educating customers, and ensuring a positive customer experience throughout their interaction with the company
Customer Service Representative
SBS Transit Ltd.
12.2012 - 05.2014
- Ensure that passengers have a safe, comfortable, and efficient journey while maintaining high standards of service quality and customer satisfaction
Education
Diploma -
Business Information System
Tunku Abdul Rahman College 02.2009 - 11.2012
Skills
- Customer Relationship Management
- Listening Skills
- Communication Skills
- Teamwork
- Positive Attitude
- Team Leadership
- Team Development
- Sales
- Valid Driver's license
- Clean driving record
Personal Information
- Gender: Male
- Nationality: Singaporean
Birthyear
1991
Timeline
Sales and Project Manager
Success Succeed Successful Pte. Ltd.
05.2023 - Current
Software Support Specialist
Info-Tech Systems Integrators Pte. Ltd.
03.2021 - 05.2023
Assistant Project Manager
Weavepact & Associate Pte. Ltd.
09.2019 - 04.2020
Project Executive
Unitrio Trading Pte. Ltd.
07.2017 - 08.2019
Computer Technician
NCS Pte. Ltd.
06.2014 - 06.2017
Customer Service Representative
SBS Transit Ltd.
12.2012 - 05.2014
Diploma -
Business Information System
02.2009 - 11.2012
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