Yong Zhi Lee
Summary
Driven by a results-focused approach, I leveraged strong customer service skills at Carousell to secure over 100+ 5-star reviews, underscoring my commitment to excellence and client satisfaction. My tenure across diverse roles, including impactful volunteer work and as an E-Commerce Account Manager, showcases my teamwork, organizational efficiency, and adeptness in web browsing and research, contributing significantly to operational success and sales growth.
Overview
4
4
years of professional experience
Work History
Volunteer
National Kidney Foundation Dialysis Centre
2023.03 - 2023.03
- Engaged with patients, providing support and understanding their experiences.
- Assisted with patient care and administrative tasks.
- Play mini games with patients with mini prizes given out.
Volunteer
NATIONAL DAY PARADE 2022
2022.05 - 2022.08
- Assisted with event setup, food distribution, and administrative support.
- Contributed to the smooth operation of event activities.
- Managing access to restricted areas by verifying and authorizing personnel entry.
E-Commerce Account Manager
Carousell
2020.10 - 2021.10
- Delivered exceptional customer service, contributing to over 100+ 5-star reviews.
- Managed online sales, marketing strategies, and inventory to drive sales growth.
- Optimized product listings and promotions to enhance visibility and attract buyers.
Distributor
Deng Feng Construction & Renovation
2019.06 - 2019.06
- Distributed promotional pamphlets and engaged with potential clients.
- Supported promotional activities and provided information about services offered.
Education
High School Diploma -
Anderson Seragoon Junior College
1033 Upper Serangoon Rd, Singapore 53476811.2021
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Strong customer service skills with effective client communication
- Skilled in web browsing and research
Timeline
Volunteer
National Kidney Foundation Dialysis Centre
2023.03 - 2023.03
Volunteer
NATIONAL DAY PARADE 2022
2022.05 - 2022.08
E-Commerce Account Manager
Carousell
2020.10 - 2021.10
Distributor
Deng Feng Construction & Renovation
2019.06 - 2019.06
High School Diploma -
Anderson Seragoon Junior College
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