YONG YI WEI
Johor Bahru
Summary
Bold Corporate Travel Consultant with extensive knowledge of booking and reservation systems. Exceptional negotiator with 3 years of experience in corporate travel.
Overview
11
11
years of professional experience
Work History
Corporate Travel Consultant
CWT
12.2022 - Current
- Booked tickets for air, rail,hotel and ground transportation.
- Managed simple or complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Coordinated special requests from clients such as chauffeur service , delivering comprehensive support beyond standard itineraries.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
Customer Service
AJ Express Travel & Tours Sdn Bhd
05.2022 - 12.2022
- Deal with customer transportation enquiry through email, phone call and WhatsApp
- Solve customer and driver problems and help resolve issues
- Handling customer complaints with immediate actions
- Processing order and transaction.
Ticketing Clerk
Prime Express Travel Pte Ltd
04.2019 - 12.2021
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Makes and / or changes reservations, seat assignment, answer inquiries about flight information and fares
- Advice travellers of bad news about cancelled flights and prepare to solve customer problems quickly as they arise.
Ticketing Agent
Farmosa Holiday
05.2017 - 03.2019
- Handle walk-in, phone-in and email enquiries or requests from customers
- Reservation for air ticket, hotel, tour and visa applications
- Provide accurate and efficient processing of reservations or support work relating to reservations and effecting changes to schedules.
Purchasing Assistant
UNP Design Sdn Bhd
05.2013 - 09.2016
- Attending to all incoming calls and guests
- Assist in preparation of purchase orders, requisitions and records, updates supplier list and monitor inventories and records as directed
- Source, select and negotiate for best purchase package in terms of quality, price and services with suppliers and sub-contractors
- Coordinate and monitor suppliers to ensure timely arrive and delivery, both locally and outstation
- Follow up the shipment, expedite schedule and delay schedule.
Education
Diploma - Tourism And Hospitality Management
Southern University College
Johor Bahru, Malaysia01.2015
Sijil Pelajaran Malaysia (SPM) - English,Bahasa Malaysia, Moral, History, Mathematics, Tebrau Science, Trading, Account
Sekolah Menengah Kebangsaan Taman Desa Tebra
Johor Bahru, Malaysia01.2012
Skills
- Sabre
- Amadeus
- Skilled in [Microsoft Word]
- Skilled in [Microsoft Excel]
- Skilled in [Microsoft PowerPoint]
- Geography Knowledge
Age
27Yrs
Personal Information
Date of Birth: 09/03/1995
Timeline
Corporate Travel Consultant
CWT
12.2022 - Current
Customer Service
AJ Express Travel & Tours Sdn Bhd
05.2022 - 12.2022
Ticketing Clerk
Prime Express Travel Pte Ltd
04.2019 - 12.2021
Ticketing Agent
Farmosa Holiday
05.2017 - 03.2019
Purchasing Assistant
UNP Design Sdn Bhd
05.2013 - 09.2016
Diploma - Tourism And Hospitality Management
Southern University College
Sijil Pelajaran Malaysia (SPM) - English,Bahasa Malaysia, Moral, History, Mathematics, Tebrau Science, Trading, Account
Sekolah Menengah Kebangsaan Taman Desa Tebra
Similar Profiles
Deborah FalkeyDeborah Falkey
Travel Consultant at CWTTravel Consultant at CWT
Stephanie RiordanStephanie Riordan
VIP Counselor III at CWTVIP Counselor III at CWT
Christina SaundersChristina Saunders
Non-Core Process Manager at CWTNon-Core Process Manager at CWT