Yong Wen Lee
Executive, HR Operations
Singapore
Summary
Smooth and efficient HR Executive with experience enhancing productivity and improving business operations. Exceed expectations for maximizing individual performance and overseeing efficient calendars. Operates well with minimal supervision to meet demanding objectives.
Overview
2
2
Languages
1
1
Certification
9
9
years of post-secondary education
4
4
years of professional experience
Work History
Executive, HR Operations
VITAL(Ministry of Finance)
Singapore
09.2020 - Current
- Handling administrative Human Resource services for various client government agencies in accordance to the stipulated service standards and SOPs (Standard Operating Procedures).
- Administer HR services on recruitment, pre-service appointments, in-service appointments, compensation and benefits, leave, scholarships and sponsorships and exit administration.
- Process personnel records for new hires, in-service officers, staff movements within/across agencies, re-employed officers and officers leaving service in the HR system.
- Facilitate onboarding of new hires, if necessary.
- Prepare and issue letters/emails correspondences and related documents.
- Follow up with candidates on appointment formalities to officers, when necessary.
- Administer signing of training agreements/scholarships deeds to officers, when necessary.
- Undertake administrative work such as document filing/retrieval and photocopying where necessary.
- Ensure all HR transactions are verified and approved by Supervisor in the system before being triggered for payments.
- Generate and compile reports/submissions following established formats and procedures in the system.
- Carry out periodic reviews and archive file records regularly.
- Respond timely to customers enquiries pertaining to human resource administration.
- Collaborated with management, client government agencies, and hires to carry out efficient operations and achieve schedules target deadlines.
Membership Officer
Pure Group
Singapore
03.2018 - 08.2020
- Be responsible for membership administration operations such as creation of members’ accounts, maintenance of members’ database and updating of packages and fees in the system.
- Check and ensure the completeness of membership sales agreement, and to follow up with corresponding salesperson if missing any necessary documents.
- To collate a list of new members for membership cards and oversee the process between card vendor and company.
- To oversee issuance of e-vouchers and all related matters.
- Perform daily reconciliation of sales receipts for onward submission to Finance department.
- Work with club staff, Finance, and Credit Control to resolve enquiries or issues pertaining to membership matters.
- Tallying of member accounts (financial and personal data).
- Generating monthly sales and individual salesperson commission reports.
- Calculating payroll for salespersons.
- Calculating commissions and compiling reports for overall club and individuals.
- Assist Membership Manager to develop or update Standard Operating Procedures.
- Developed and modified existing files to maximise work efficiency and turnover rates.
Administrative Officer
MSIG Singapore Pte Ltd
06.2017 - 03.2018
- Understanding of basic insurance handled (Home, Personal Accident, Travel).
- Maintain service standards to customers by ensuring the accuracy of policy documentation.
- To meet document turnaround and stipulated timelines.
- Produced highly accurate internal and external letters and memoranda.
- Participate in the process of management system.
- Strive to improve efficiency of operations and effectiveness of work procedures.
- Support in policy documentation and other related administrative duties.
- Implemented team-building events to boost morale and cooperation.
Engineering Coordinator (Document Controller)
Siemens Pte Ltd
08.2015 - 07.2016
- Worked closely with various project leads, department heads, and external vendors to maintain optimum levels of communication to effectively and efficiently track progression of projects.
- Assist in plan and spec analysis in order to provide clear, trackable and coordinated interpretations of the design/drawings for construction drawings in Microsoft Excel with the use of formulas.
- To distribute/inform Leads of change request from customers/consultant or 3rd party.
- Research and recommend solutions to engineering document problems, including conflicts, interferences and errors/omissions.
- Correspond and maintain records with clients in respect to drawings approval/review Technical Query, change in specification and other technical matters in Microsoft Excel.
- Maintain accurate and up-to-date logs and track responses.
- Used coordination and planning skills to achieve results according to schedule.
- Participate in ISO audits and other additional admin work assigned by the manager.
Education
Bachelor of Science - Management (International Studies)
University Of Manchester (SIMGE)
Singapore 11.2016 - 06.2019
Diploma - Sustainability Studies
Temasek Polytechnic
Singapore 04.2012 - 04.2015
GCE 'O' Levels -
Bedok View Secondary School
01.2008 - 11.2011
Skills
Microsoft Office Applications
Operations management
Customer retention
Workday
Administrative work
Project Management
Document Controller
Multitasking abilities
Talent management
Records management
Certification
Human Resource Management (Short Course) - ELC eLearning College
Co-curricular activity
- National Cadet Corp (Land) - Girls [ 2008 - 2011 ]
- Temasek Polytechnic Openhouse Guide [ 2013/2014 ]
Timeline
Executive, HR Operations
VITAL(Ministry of Finance)
09.2020 - Current
Human Resource Management (Short Course) - ELC eLearning College
04-2020
Membership Officer
Pure Group
03.2018 - 08.2020
Administrative Officer
MSIG Singapore Pte Ltd
06.2017 - 03.2018
Bachelor of Science - Management (International Studies)
University Of Manchester (SIMGE)
11.2016 - 06.2019
Engineering Coordinator (Document Controller)
Siemens Pte Ltd
08.2015 - 07.2016
Diploma - Sustainability Studies
Temasek Polytechnic
04.2012 - 04.2015
GCE 'O' Levels -
Bedok View Secondary School
01.2008 - 11.2011