Yongshun He
Summary
Dynamic professional with a proven track record at GREAT M ENGINEERING PTE LTD, excelling in project management and customer engagement. Skilled in negotiation and low-voltage systems, I consistently delivered high-quality results while fostering team collaboration and enhancing client relationships, ensuring project success and client satisfaction.
Overview
23
23
years of professional experience
Work History
PARTNER
GREAT M ENGINEERING PTE LTD
12.2008 - 02.2025
- Mentored junior contractors, fostering skill development and knowledge sharing within teams.
- Managed procurement of materials, negotiating contracts to optimize costs and resources.
- Conducted risk assessments, identifying potential issues and developing mitigation strategies proactively.
- Facilitated training sessions on best practices and safety protocols for new contractors.
- Streamlined communication channels among team members, enhancing coordination and project transparency.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate Director
ERA
06.2017 - 12.2019
- Facilitated property showings to clients, showcasing key features and answering inquiries.
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Collaborated with mortgage brokers to streamline financing processes for buyers.
- Conducted open houses, enhancing client engagement and generating leads through effective presentations.
- Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
- Achieved top performer status consistently by maintaining a strong work ethic and dedication to client success.
- Collaborated with fellow real estate professionals in a team-oriented environment to achieve shared success and contribute to overall company growth.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Self Employed
ONESECURE SOLUTIONS
12.2015 - 12.2017
- Collaborated with clients to understand specific security needs and tailored solutions accordingly.
- Resolved technical issues promptly, ensuring minimal disruption to client operations during installations.
- Coordinated with other trades professionals on-site to ensure seamless integration of the CCTV system into clients'' existing infrastructure.
- Participated in ongoing training opportunities to continuously enhance technical skills and knowledge of CCTV products, resulting in improved installation quality.
- Demonstrated strong attention to detail when configuring settings such as motion detection zones or video storage capabilities within each CCTV system''s software interface.
- Improved client security by installing and maintaining CCTV systems in residential and commercial properties.
Self Employed
ONEOFFICE SOLUTIONS
10.2012 - 12.2016
- Trained team members on system functionalities, improving operational efficiency and staff competency.
- Analyzed sales data, identifying trends to optimize product placements and promotional strategies.
- Collaborated with cross-functional teams to implement new payment technologies and solutions.
- Monitored compliance with company policies during transactions, ensuring adherence to best practices.
- Provided exceptional customer service, addressing concerns and resolving issues at the point of sale quickly and professionally.
- Collaborated with management to develop strategies for improving store performance through better utilization of POS systems.
- Participated in inventory management tasks such as ordering supplies, receiving shipments, updating stock records within the POS system framework.
- Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.
- Streamlined POS operations by implementing efficient processes and procedures.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Sales Executive
Minco Computers
06.2012 - 07.2012
- Guided customers in selecting appropriate photocopiers based on their specific needs, resulting in higher levels of satisfaction postpurchase.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Enhanced customer satisfaction by providing timely and efficient photocopier repair services.
Self Employed
VALET GURU
06.2008 - 06.2009
- Implemented process improvements to streamline vehicle retrieval times, enhancing overall service efficiency.
- Coordinated with hotel management to align valet services with guest expectations and operational standards.
- Monitored inventory of key equipment and supplies, ensuring availability for optimal service delivery.
- Analyzed customer feedback to identify areas for improvement in valet operations, driving strategic enhancements.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
Self Employed
SPEEDY GERMS MOBILE CAR POLISHING
12.2007 - 05.2008
- Utilized specialized cleaning tools and products to enhance vehicle presentation and protect surfaces.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Sales Executive
Every Trading Enterprise Pte Ltd
01.2008 - 03.2008
- Trained new sales representatives on product knowledge and effective sales techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided ongoing support to existing customers, addressing concerns or questions promptly and professionally.
Army Specialist
Singapore Arm Forces
06.2002 - 08.2007
- Led training programs to enhance team readiness and operational efficiency.
- Developed strategic plans for mission execution, ensuring alignment with organizational objectives.
- Coordinated logistics for complex operations, optimizing resource allocation and deployment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations.
- Enhanced team morale and cohesion with regular leadership development sessions.
- Streamlined administrative processes, reducing paperwork turnaround time and increasing operational tempo.
Education
Diploma - Business Management
MDIS
04-2007
Skills
- Customer engagement
- Networking
- Sales process
- Sales management
- Negotiation
- Sales presentations
- Product description
- Complaint handling
- Relationship selling
- Business development
- Cross-selling products and services
- Closing techniques
- Prospecting
- Follow-up communications
- Sales expertise
- Sales closing
- Low-voltage systems
- Circuit analysis
- Electrical code compliance
- Electrical testing
- Electrical installations
- User training
- Hand and power tools
- Troubleshooting
- Equipment operation
- Problem-solving
- Installation and maintenance
- Residential plumbing
- Layout planning
- Plumbing
Timeline
Associate Director
ERA
06.2017 - 12.2019
Self Employed
ONESECURE SOLUTIONS
12.2015 - 12.2017
Self Employed
ONEOFFICE SOLUTIONS
10.2012 - 12.2016
Sales Executive
Minco Computers
06.2012 - 07.2012
PARTNER
GREAT M ENGINEERING PTE LTD
12.2008 - 02.2025
Self Employed
VALET GURU
06.2008 - 06.2009
Sales Executive
Every Trading Enterprise Pte Ltd
01.2008 - 03.2008
Self Employed
SPEEDY GERMS MOBILE CAR POLISHING
12.2007 - 05.2008
Army Specialist
Singapore Arm Forces
06.2002 - 08.2007
Diploma - Business Management
MDIS