YONG SHENG TAN

Engineer

BUKIT PANJANG,BUKIT PANJANG

Summary

Organized Aircon Engineer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

years of professional experience

Certification

Work History

Aircon Technician Engineering

TOYO AIRCON

08.2019 - Current

Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
Prepared cost estimates, schedules and project specifications for proposals.
Explained diagnostic findings to customers and outlined repair or service options.
Performed troubleshooting on HVAC systems to determine root cause of issues.
Assisted call-in customers with questions and orders.
Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Bachelor of Arts - Faculty of Management And Law

AOMORI CHUO GAKUIN UNIVERSITY

JAPAN

03.2019

Skills

Self-Motivated
Teambuilding
Schematic Reading
G-Suite
Flexible and Adaptable
Translation

Building Customer Trust and Loyalty
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Complaint Resolution
Scheduling

Certification

Driving License

Languages

Chinese (Mandarin)

Bilingual or Proficient (C2)

Japanese

Advanced (C1)

Chinese (Cantonese)

Advanced (C1)

English

Upper intermediate (B2)

Malay