Yong Qin Lam
Overview
4
4
years of professional experience
Work History
System Engineer
ST Enginneering
24 Ang Mo Kio Street 65
08.2023 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Junior Project Delivery Manager
STYL Solutions
12.2021 - Current
- Delivery manager for 2 projects
- Lead a team of 6 team members, from 3 different department to ensure efficient and effective delivery of the operation
- Monitored the standard operation procedures and processes defined by Project Director
- Assisted and edit documentation for both client and operation
- Presented project statuses to stakeholder regarding the tracking, project progress, issues/risks, and mitigation plans
- Learned advance spreadsheet skill to increase the efficiency of operation tracking
- Acted as primary contact for 70% of new customer from the project kickoff to the end of deployment
- Trained and presented project information to client and new staff
System Engineer
STYL Solutions
10.2020 - 12.2021
- Ensures that the product is successfully deployed into the market
- Worked collaboratively with 3 Senior team members
- Conduct functionality/ performance test to verify hardware design quality and error checks
- Evaluating the system with the customer to ensure the accuracy, reliability and robustness of the overall product
- Prepared and present test report to Project manager and stakeholder
- Assisted in critical redesign of a hydroponics project
- Key member of the team that resolve abnormal power drain in an IoT project
- Conducted root cause analysis
Education
BEng (Hons) - Mechatronics Engineering
UNIVERSITY OF GLASGOW
04.2020
Mechatronic Diploma -
TEMASEK POLYTECHNIC
02.2016
Skills
- Problem solving
- Teamwork
- Attention to detail
- Electrical testing
- IoT knowledge
- Root cause analysis
- Gsuite
- Communication
- Project management software (jira, redmine)
- Troubleshooting
- Agile methodology
- Documentation
- Network communication
Timeline
System Engineer
ST Enginneering
08.2023 - Current
Junior Project Delivery Manager
STYL Solutions
12.2021 - Current
System Engineer
STYL Solutions
10.2020 - 12.2021
BEng (Hons) - Mechatronics Engineering
UNIVERSITY OF GLASGOW
Mechatronic Diploma -
TEMASEK POLYTECHNIC