Kim Yaw Yong
Singapore
Summary
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
25
25
years of professional experience
Work History
Senior Program Manager, Trust & Safety (Financial Fraud & Risk)
Amazon
04.2019 - Current
- Reduced bad-debt losses by 36.6% YoY (US $11.1 M → US $7.1 M) and regretted disbursements to bad actors by 52.5% through ML-enabled detection, process redesign, and global enforcement.
- Launched cluster-based ML models with Science team, expanding detection coverage +10 % and accelerating enforcement by 70 days.
- Closed US $5 M shipping-label abuse vector within two weeks using interim automation, cutting weekly loss from US $1.6 M to < US $4 K.
- Built graduated enforcement framework with Legal & Policy, reducing false positives and saving US $2.4 M annually while improving CX.
- Raised First-Contact Reinstatement rate from 38 % → 70 % and cut repeat fund-hold actions by 36 %, driving trust and seller retention.
- Mentored Risk Managers and PMs (3 promotions) and interviewed 30 + candidates for Trust & Safety and Seller Experience roles.
- Partnered with Science and Engineering to pilot automation tools for fraud-signal triage, reducing manual investigation hours by > 40 %.
Senior Project Manager
Sivantos (now WS Audiology)
03.2018 - 04.2019
- Managed development of smart hearing-aid accessories integrating wireless & IoT features across Germany and Asia.
- Delivered two new SKUs within 12 months by aligning hardware/software teams and optimizing vendor timelines.
Project Development Manager
Sennheiser GmbH
02.2011 - 12.2017
- Directed the award-winning MOMENTUM Headphone Series, 100+ SKUs from concept to mass production, achieving €26.7M in first-year sales (5x mainstream average).
- Shortened launch cycle by 3 months via agile coordination with global vendors.
Member of Technical Staff
DSO National Laboratories
07.2008 - 01.2011
- Led design and development of unmanned ground vehicle systems for Singapore Armed Forces under S$15M R&D budget.
- Integrated multi-sensor autonomy modules into field-tested prototypes.
Software Project Lead
Philips Semiconductors (NXP)
05.2007 - 07.2008
- Managed wireless USB SoC program with cross-site teams in Sophia, Leuven, and Bangalore.
- Contributed to Bluetooth SIG working group standards.
Staff Engineer
Olympus Technologies
12.2002 - 05.2007
- Championed software design for WinCE/Windows Mobile handheld devices for U.S. enterprise clients; balanced innovation with certification and time-to-market.
Software Engineer
Creative Technology
06.2000 - 12.2002
- Developed PC-CAM and Webcam Monitor software for global launches.
- Led two complete SDLC cycles.
Education
MSc - Management of Technology (MOT)
National University of Singapore
Bachelor of Engineering (Hons) - Electrical & Electronic Engineering
Nanyang Technological University
Skills
- Program management
- Fraud risk management
- Strategic goal setting
- Stakeholder engagement
- Governance strategy development
- Workflow automation
- Process optimization
- Machine learning expertise
- Leadership development
- SQL data analysis
- Excel data analysis skills
- Experienced with Amazon QuickSight analytics
Timeline
Senior Program Manager, Trust & Safety (Financial Fraud & Risk)
Amazon
04.2019 - Current
Senior Project Manager
Sivantos (now WS Audiology)
03.2018 - 04.2019
Project Development Manager
Sennheiser GmbH
02.2011 - 12.2017
Member of Technical Staff
DSO National Laboratories
07.2008 - 01.2011
Software Project Lead
Philips Semiconductors (NXP)
05.2007 - 07.2008
Staff Engineer
Olympus Technologies
12.2002 - 05.2007
Software Engineer
Creative Technology
06.2000 - 12.2002
Bachelor of Engineering (Hons) - Electrical & Electronic Engineering
Nanyang Technological University
MSc - Management of Technology (MOT)
National University of Singapore
SELECTED HIGHLIGHTS
- Amazon Forte 360 Appraisal: Exceeds High Bar | Role Model — recognized for ownership and data-driven delivery. Solid Strength — praised for analytical depth, clarity, and cross-team influence.
- Proven track record in reducing fraud losses by >US$10M cumulatively and improving CX metrics double-digit percentages.
- Strong interest in applying AI/ML for proactive risk detection and financial crime prevention.
Photography, Diving
Enjoy the serenity of diving and photography