Summary
Overview
Work History
Education
Skills
Timeline
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Yong Jin Eric Leong

Summary

Experienced Project Manager | Senior Network Engineer with a strong track record of overseeing complex projects for government agencies and large corporations (e.g., LTA, GovTech, ST Engineering, HTX, Singtel).
Recognized for effectively leading cross-functional teams to deliver projects on schedule and within scope. Proven expertise in managing end-to-end project lifecycles and driving process optimization initiatives.

Overview

11
11
years of professional experience

Work History

Project Manager | Senior Network Engineer

Meganet Pte Ltd
10.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability.
  • Planned, designed, and coordinate for projects deployment.
  • Met tight project deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Established effective communication among team members and vendors for success collaboration and project completion.
  • Manage stock collection and delivery in collaboration with the supplier.
  • Help identify, implement and support process improvement.
  • Troubleshot complex multi-vendor network service provider issues.
  • Mentored junior team members in daily job deployment.

Data Analyst

AIA Singapore Pte Ltd
10.2021 - 09.2023
  • Produced monthly softlock reports.
  • Utilized data to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data using Microsoft Azure Databricks and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis.
  • Managed and monitor softlock policies.
  • Communicate with authorities and key stakeholders to address requests and resolve outstanding issues.
  • Managing the preparation and quality check of customer correspondences.

Business Analyst | Senior Executive

Prudential Assurance Company Singapore
09.2018 - 10.2021
  • Gather requirements for new product launch.
  • Coordinate between developers and stakeholders.
  • Plan, create test scripts for day 1 & 2 new product launch.
  • Execute testing and liaise with developers on any abnormalities found.
  • Perform post product launch verification.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping stakeholders fully understand new systems(if any) and procedures.


Suspense Executive (Contract)

AIA Singapore Pte Ltd
09.2016 - 01.2018
  • Conduct analysis of various entries in suspense accounts.
  • Coordinate with various stakeholders to formulate approaches in clearing suspense accounts.
  • To maintain suspense account, keeping long aging entries to minimal.
  • To process BAU refund of excess payment and rectifying of wrong suspense entries to prevent suspense build up.
  • To assist with client correspondence.

Service Manager

United Overseas Bank Limited
07.2014 - 04.2016
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • To ensure daily work compliance, branch cleanliness and drive for monthly KPI of minimum 20 cards application per month.

Education

Bachelor of Commerce (Marketing) - Marketing

Murdoch University
Singapore
06-2014

No Degree - Diploma in Mechanical Engineering

Singapore Polytechnic
Singapore
04-2009

Skills

  • Project management
  • Project planning and development
  • Project closure
  • Team collaboration
  • Relationship building
  • Client relations
  • Stakeholder communications
  • Staff management
  • Advanced problem solving
  • Coaching and mentoring
  • Data analysis
  • Technical support

Timeline

Project Manager | Senior Network Engineer

Meganet Pte Ltd
10.2023 - Current

Data Analyst

AIA Singapore Pte Ltd
10.2021 - 09.2023

Business Analyst | Senior Executive

Prudential Assurance Company Singapore
09.2018 - 10.2021

Suspense Executive (Contract)

AIA Singapore Pte Ltd
09.2016 - 01.2018

Service Manager

United Overseas Bank Limited
07.2014 - 04.2016

Bachelor of Commerce (Marketing) - Marketing

Murdoch University

No Degree - Diploma in Mechanical Engineering

Singapore Polytechnic

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Yong Jin Eric Leong