Yong Chuan Sylvester See
Summary
Dynamic professional with a proven track record at M-Garage, enhancing claims processing efficiency through critical thinking and teamwork. Skilled in file organization and problem-solving, I successfully reduced turnaround times and mentored junior staff, fostering a culture of continuous improvement and collaboration. Committed to delivering exceptional results in fast-paced environments. Broke trade record in personal sales to company and Company sales record.
Overview
20
20
years of professional experience
Work History
Share Holder
AFC Automotive Pte Ltd
05.2024 - Current
- Monitored production line to ensure adherence to safety protocols.
- Collaborated with team members to optimize workflow processes.
- Conducted quality checks on finished products for defects and compliance.
- Trained new employees on operational procedures and safety standards.
- Enhanced team productivity with efficient folder management and document retrieval processes.
- Provided excellent customer service while assisting colleagues in locating specific documents within the extensive filing system.
- Maintained confidentiality of sensitive information by adhering to company policies and industry regulations regarding recordkeeping.
- Trained new employees on folder management best practices, improving overall departmental efficiency.
- Worked in fast-paced environment and handled multiple requests simultaneously.
Senior Claims Consultant
M-Garage
02.2012 - 04.2024
- Led cross-functional teams to streamline claim processing workflows and enhance service delivery.
- Developed comprehensive training materials for junior consultants, improving onboarding efficiency and knowledge retention.
- Implemented process improvements resulting in reduced turnaround times for claims resolution.
- Analyzed complex claims to ensure compliance with regulatory requirements and internal policies.
- Collaborated with legal teams to assess potential liabilities and mitigate risks associated with claims activity.
- Mentored junior staff on best practices in claims management, fostering a culture of continuous learning and development.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance in all aspects of claims handling processes.
- Conducted thorough investigations into reported incidents, gathering evidence from various sources to support accurate adjudication decisions.
- Reduced claim processing times by implementing efficient workflow strategies and streamlining procedures.
- Collaborated with legal teams, medical professionals, and other stakeholders to gather necessary information for accurate claim assessments.
Technician
Singtel
01.2011 - 02.2012
- Conducted routine maintenance on network equipment to ensure optimal performance.
- Diagnosed and resolved technical issues, enhancing system reliability and user satisfaction.
- Collaborated with cross-functional teams to implement operational improvements and streamline processes.
- Assisted in the installation of new systems, ensuring compliance with safety regulations and standards.
Sale Team Leader
Appco
01.2011 - 07.2011
- Led sales team to achieve quarterly targets through effective coaching and strategy implementation.
- Developed training programs for new team members, enhancing onboarding efficiency and performance.
- Analyzed sales data to identify trends, driving informed decision-making across the team.
- Collaborated with marketing teams to align promotional strategies with sales objectives, maximizing impact.
- Conducted regular performance reviews, providing constructive feedback to enhance team capabilities.
- Facilitated weekly team meetings to track progress, share best practices, and motivate staff engagement.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Restaurant Waiter
Swensen
02.2006 - 12.2009
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, effectively conveying daily specials and promotions to patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to expedite food orders during peak hours efficiently.
Education
N LEVEL -
First TOA PAYOH SECONDARY SCHOOL
Singapore 12-2007
Skills
Labeling files
File organization
Deadline oriented
Finishing processes
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Critical thinking
Decision-making
Teamwork skills
Languages
Thai
Intermediate (B1)
English
Advanced (C1)
Mandarin
Advanced (C1)
Malay
Beginner (A1)
Timeline
Share Holder
AFC Automotive Pte Ltd
05.2024 - Current
Senior Claims Consultant
M-Garage
02.2012 - 04.2024
Technician
Singtel
01.2011 - 02.2012
Sale Team Leader
Appco
01.2011 - 07.2011
Restaurant Waiter
Swensen
02.2006 - 12.2009
N LEVEL -
First TOA PAYOH SECONDARY SCHOOL