Spreedsheet
YONG CHIANG NG
Restaurant Management
Summary
Adept at driving operational excellence and team leadership, I significantly enhanced efficiency and profitability at The Restless Group. My expertise in operations management and fostering customer relationships led to substantial business growth. I excel in strategic planning and have a proven track record of mentoring teams to achieve beyond targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
The Restless Group
01.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Director of Operations
WANTON PTE LTD
04.2015 - 12.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager of Operations
Seng's Group Pte Ltd
06.2013 - 09.2015
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Merchandise Manager
Posh Collection
08.2008 - 06.2012
- Interacted with customers to obtain feedback and drive satisfaction.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Maintained updated product knowledge to successfully educate and advise customers.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Analyzed industry trends to develop relevant offerings.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with marketing team for prompt promotion of products.
- Reviewed customer feedback to identify trends and improve product selection.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
Education
No Degree - International Business Management
Management Development Institute of Singapore
501 Stirling Rd, Singapore 148951 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Operations oversight
Business development
Quality management
Expense control
Schedule management
Workflow planning
Project planning
Goal setting
Budget analysis
Business administration
Administrative skills
Software
Presentation Software
Operating System
Certification
Food Safety Course Level 3
Music
Jazz, Blues, Funk and Hip Hop
Timeline
General Manager
The Restless Group
01.2024 - Current
Director of Operations
WANTON PTE LTD
04.2015 - 12.2023
Manager of Operations
Seng's Group Pte Ltd
06.2013 - 09.2015
Merchandise Manager
Posh Collection
08.2008 - 06.2012
No Degree - International Business Management
Management Development Institute of Singapore
04.2001 -
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