YONGCHAO SONG
Summary
To pursue a career which offers opportunities for professional and personal to growth . I decided to venture into the aviation industry 10 years ago ,to be looked upon a role model of providing high level of service and standards to the working professionals . I am honored to be selected to taking care of Chinese crew pre-covid, This unique experience built me to a patient ,understanding and able to communicate with people from variety of cultures . I am thus ,writing to seek an opportunity to work with your team ,and will be glad if selected ,to offer my best ability to growth together .
Overview
10
10
years of professional experience
Work History
CABIN CREW
SCOOT Pte Ltd
03.2013 - 07.2016
- Ensure that all essential supplies are onboard before flight -Welcomed passengers ,explanation and demonstration of flight safety procedures -Served food and beverages and made inflight live English and Chinese announcement -Sold and marketed products of different brands for the duty free purchases during flight -Assisted flight crews and ground staffs -Informed and educated passengers on any unforeseen circumstances
COMPLEX LEADER
SCOOT Pte Ltd
08.2016 - 01.2019
- Lead the team of 6 cabin crew in EYCL -Ensure safety equipment /cabin defects are checked promptly by crew and ensure aircraft is clean and tidy at all times -Informing passengers of the aircraft safety procedures and taking them through the procedure in the event of an emergency and guiding crew through the process when necessary -Constantly think of ways to boost sales when necessary ,crew morale
- CREW IN CHARGE, Supervised and delegated tasks to a team of 9 crews -Liaise and coordinate with Captain on all aircraft matters /communications -Consistently check with Complex leader to make sure sales meet our targets
- Handled customer complaints with empathy and composure
- Providing guidance to crew on all aspects(for e.g
- SOP ,SEP, Grooming etc.) -Provide concealing when necessary to crew and coach crew to develop their potential -Make informed decision based on high level of situational awareness -Lead by example and uphold personal professionalism for others to emulate -Processed a range of documentation and entered information into databases when any incidents /accidents /onboard safety breach/work injury and first aid case happened during work.Answered office calls and responded to all investigate emails
- In charge of Company's inflight announcement translation (CHINESE) -Grated and trained Chinese speaker to do inflight announcement
CREW IN CHARGE
SCOOT Pte Ltd
01.2019 - 04.2021
- Job Responsibilities: -Supervised and delegated tasks to a team of 9 crews -Liaise and coordinate with Captain on all aircraft matters /communications -Consistently check with Complex leader to make sure sales meet our targets.
- -Handed customer
complaints with empathy and composure. -Providing guidance to crew on all aspects( e.g. SOP. SEP. Grooming etc.) -Provide counseling when necessary and coach crew to develop their potential -Make informed decision based on high level of
situational awareness -Lead by example and uphold personal professionalism for others to emulate -Processed a range of documentation and entered information into databases when an
Incidents /accidents /onboard safety breach/work Injury and first aid case happened during office calls and responded to all investigate emails. -In charge of Company's inflight announcement translation (CHINESE) -Grated and trained
Chinese speaker to do inflight announcement
CREW IN CHARGE
SCOOT Pte Ltd
10.2022 - Current
- Job Responsibilities: -Supervised and delegated tasks to a team of 9 crews -Liaise and coordinate with Captain on all aircraft matters /communications -Consistently check with Complex leader to make sure sales meet our targets.
- -Handed customer complaints with empathy and composure. -Providing guidance to crew on all aspects( e.g. SOP. SEP. Grooming etc.) -Provide counseling when necessary and coach crew to develop their potential -Make informed decision based on high level of situational awareness -Lead by example and uphold personal professionalism for others to emulate -Processed a range of documentation and entered information into databases when an Incidents /accidents /onboard safety breach/work Injury and first aid case happened during office calls and responded to all investigate emails.
- translate inflight ad hoc announcements
Education
Bachelor Degree - Accountancy
Heilongjiang Institute of Technology
English Test Grade 4(CET-4) and Grade 6(CET - undefined
Skills
- English CET -4, CET-6
- Able to work efficiently in a dynamic fast paced working environment
- Able to communicate with people from a variety of cultures
- Bilingual in both English and Chinese languages
- Able to manage customers' expectations
- Honest with integrity
- Public speaking
- Problem-Solving
- Microsoft office
Timeline
CREW IN CHARGE
SCOOT Pte Ltd
10.2022 - Current
CREW IN CHARGE
SCOOT Pte Ltd
01.2019 - 04.2021
COMPLEX LEADER
SCOOT Pte Ltd
08.2016 - 01.2019
CABIN CREW
SCOOT Pte Ltd
03.2013 - 07.2016
Bachelor Degree - Accountancy
Heilongjiang Institute of Technology
English Test Grade 4(CET-4) and Grade 6(CET - undefined
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