Yolanda Ocampo
Summary
Expert in tapping into identified opportunities by having the right people, programs and processes in place. I take great pride in rallying the organization to exceed results whilst developing high performance organization. Adept in strategic planning and operations management. Elevated client satisfaction and team morale through effective leadership and communication. Skilled in problem-solving and human resources management, ensuring project success and operational efficiency.
Overview
22
22
years of professional experience
Work History
Director
RR Diesel Pte. Ltd.
01.2011 - 06.2022
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Director
RR DIESEL INTERNATIONAL
01.2009 - 01.2011
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Develop and implement product marketing strategies including advertising campaigns and sales promotions.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
IT Consultant
APC COMPANY
02.2006 - 11.2008
- Handling customers calls and requirements, efficiently solving customers problems.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Retail Worker
OG Department Store
01.2003 - 10.2005
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cashier
Carrefour
01.2000 - 05.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Information Technology
Informatics Computer School
Singapore, Null, Singapore06.2001
No Degree - Bachelor of Elementary Education (BEEd)
Zaragoza Collage
Philippines10.1993
No Degree - Nursing
Colleges of Lyceum University
Philippines01.1989
High School Diploma -
Natividad Oriental Academy
Philippines06.1988
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Integrated Supply Chain
- Business and Demand Planning
- Daily Management Schedule
- Work Force Adaptability
- Problem Solving
- Time Management
- Teamwork
- Leadership
- Communication Skills
- Project Coordination
- Staff Management
- Human Resources Management
Timeline
Director
RR Diesel Pte. Ltd.
01.2011 - 06.2022
Director
RR DIESEL INTERNATIONAL
01.2009 - 01.2011
IT Consultant
APC COMPANY
02.2006 - 11.2008
Retail Worker
OG Department Store
01.2003 - 10.2005
Cashier
Carrefour
01.2000 - 05.2002
No Degree - Information Technology
Informatics Computer School
No Degree - Bachelor of Elementary Education (BEEd)
Zaragoza Collage
No Degree - Nursing
Colleges of Lyceum University
High School Diploma -
Natividad Oriental Academy
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