Yoke Yee Lian
Singapore
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ocean Export Specialist
Jas Forwarding (S) Pte Ltd
09.2024 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Enhanced customer satisfaction with timely communication on shipment statuses and issue resolution.
- Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.
- Maintained detailed records of all transactions, enabling accurate tracking and reporting on key performance metrics.
- Coordinated effectively with supply chain partners to ensure a smooth flow of information throughout the export process.
- Expedited urgent shipments by coordinating closely with carriers, customs officials, and warehouse staff for prompt delivery.
- Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Followed requirements and regulations for dangerous goods handling.
Operation Executive
KGL Singapore Pte Ltd
09.2013 - 08.2024
- Liase with customer forwarders for all incoming and outgoing shipments and deliveries when required
- Plan container stuffing stowage and book container, cargo space with carrier/forwarder
- Preparation of Bill of lading/Certificate of Country Origin
- Monitor vessel arrival and coordinate with haulier on the clearance of the shipment
- Declare relevant port permit
- Prepare of Billing and job closing.
Operation
Pilot Logistics Services Pte Ltd
07.2009 - 08.2013
- Handle shipments' bookings
- Arrange transport/trucking
- Preparation of Bill of lading/Certificate of Country Origin
- Monitor and co-ordinate with transporter/haulier
- Preparation export permit declaration
- Prepare of Billing and job closing.
Export Customer Service
Vanguard Logistics Serices (S) Pte Ltd
07.2008 - 06.2009
- Liase with shipping lines for booking/shipment arrangements
- Process all picking instruction and release to operation
- Liaise with customer for all matters pertaining to shipment and deliveries
- Handle customer & enquires.
Operation
Asian Groupage Services Pte Ltd
05.2007 - 06.2008
- Coordinate with customers on arrangement of shipment/deliveries
- Prepare order processing, shipping arrangement & documentation
- Declare import/export permit
- Processing of orders into system
- Verification of vendor invoices and prepare billing invoices to customer
- Documents filing.
Shipping Officer
Regent Express Pte Ltd
09.2001 - 04.2007
- Handle general cargo shipment for import/export
- Prepare documents for L/C Shipment
- Handle car shipment for export/import
- Arrange for export / import duty permit
- Provide sales support
- Prepare sales quotation
- Liase with overseas agent for nomination shipment
- Liase with Suppliers or shipping lines for any container damages / washing charges incur
- Advise all concern on status of shipment
- Performed other required duties.
Skills
- Microsoft Word
- Excel
- Outlook
- Letter of credit
- Tradewed declaration
- C1 system
- Portnet
- Sysfreight system
- SAP system
- Willing to learn
- Aggressive
- Ability to work individually
- Good team player
- Self-improvement
- Shipment tracing
- Problem-solving abilities
- Rate negotiation
- Multitasking
- Dangerous Goods Handling
- Invoicing oversight
- Decision-Making
- Teamwork and Collaboration
- Schedule Coordination
- Effective Communication
- Incoterms Knowledge
- Carrier Selection
- Invoice Preparation
- Rate Quotation
- Export Documentation
- Insurance Coordination
- Document Preparation
- Transportation Planning
- Written Communication
- Attention to Detail
- International shipping regulations
- Self Motivation
- Bill of Lading Preparation
- Freight Forwarding
Certification
LCCI 3rd Level Group Certificate in Business Management
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Salary
S$3600 to 3800 negotiable
Nric No
S7964904Z
Personal Information
- Gender: Female
- Marital Status: Married
Ethnicity
Chinese
Timeline
Ocean Export Specialist
Jas Forwarding (S) Pte Ltd
09.2024 - Current
Operation Executive
KGL Singapore Pte Ltd
09.2013 - 08.2024
Operation
Pilot Logistics Services Pte Ltd
07.2009 - 08.2013
Export Customer Service
Vanguard Logistics Serices (S) Pte Ltd
07.2008 - 06.2009
Operation
Asian Groupage Services Pte Ltd
05.2007 - 06.2008
Shipping Officer
Regent Express Pte Ltd
09.2001 - 04.2007
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